# Radfield Home Care Chester & Ellesmere Port

*Operated by J&K Health Limited.*

Radfield Home Care Chester & Ellesmere Port is a CQC-regulated home-care agency in Chester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 13/05/2023

## Practical info

- Postcode: CH1 6LT
- Registered manager: Harding, Clare
- Local authority: Cheshire West and Chester
- Region: North West
- City: Chester
- Last CQC check: 13/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-05-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-13

### Other

- Finding
  - Evidence: Continuous quality assurance through audits, spot checks, surveys and staff meetings promoting learning and improvement.
  - Published: 2023-05-13
- Finding
  - Evidence: Excellent communication support including accessible formats, large print, spoken word, different languages and Welsh-speaking staff.
  - Published: 2023-05-13
- Finding
  - Evidence: Person-centred care planning with regular reviews fully involving people and relatives, promptly updated when needs changed.
  - Published: 2023-05-13
- Finding
  - Evidence: Effective electronic monitoring system ensuring timely alerts when staff were delayed, with office staff fully trained to cover emergencies.
  - Published: 2023-05-13
- Finding
  - Evidence: Strong staff culture with staff feeling exceptionally valued; provider supplied seasonal gifts, fleece jackets, ice scrapers and cold drinks.
  - Published: 2023-05-13
- Finding
  - Evidence: Outstanding end-of-life care, enabling one person to die at home with flexible, increasing support from a consistent small team.
  - Published: 2023-05-13
- Finding
  - Evidence: Robust medicines management with regular competency assessments and prompt action on discrepancies.
  - Published: 2023-05-13

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-13
- Finding
  - Using medicines safely
  - Published: 2023-05-13
- Finding
  - Staffing and recruitment
  - Published: 2023-05-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-13
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-05-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
  - Published: 2023-05-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11413993668

HomeCare Compass is an independent guide and is not affiliated with the CQC.