# The Field Lane Domiciliary Agency - Southend-on-Sea

*Operated by Field Lane Foundation(The).*

The Field Lane Domiciliary Agency - Southend-on-Sea is a CQC-regulated home-care agency in Southend On Sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/12/2022

## Practical info

- Postcode: SS2 6JD
- Registered manager: Brown, Lyndsay
- Local authority: Southend-on-Sea
- Region: East
- City: Southend On Sea
- Last CQC check: 31/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Incidents fully investigated with learning shared at staff meetings and handovers
  - Published: 2022-12-31
- Finding
  - Evidence: Positive staff culture with staff feeling supported and listened to
  - Published: 2022-12-31
- Finding
  - Evidence: People actively involved in monthly meetings to discuss running of the service
  - Published: 2022-12-31
- Finding
  - Evidence: Regular audits, spot checks and quality assurance processes providing good oversight
  - Published: 2022-12-31
- Finding
  - Evidence: Robust communication support including Makaton, pictures, objects and SALT recommendations embedded in care plans
  - Published: 2022-12-31
- Finding
  - Evidence: Strong safeguarding culture with staff trained to identify and report concerns to external authorities
  - Published: 2022-12-31
- Finding
  - Evidence: Medicines received, stored, administered and disposed of safely with accurate medication charts
  - Published: 2022-12-31
- Finding
  - Evidence: Consistent staff team providing high-quality, person-centred care promoting independence and choice for people with learning disabilities
  - Published: 2022-12-31
- **end_of_life_care** _(minor)_
  - Evidence: care plans did not contain detailed information about end of life wishes for people
  - Published: 2022-12-31
- **record_keeping** _(minor)_
  - Evidence: not all applicants had full documentation in their personnel files in line with guidance for the safe recruitment of staff
  - Published: 2022-12-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-114044481

HomeCare Compass is an independent guide and is not affiliated with the CQC.