# Prospect Concerns Care Ltd

Prospect Concerns Care Ltd is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/05/2023

## Practical info

- Postcode: RM1 3NH
- Registered manager: Apejua, Clement
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 26/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-22
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-06-22

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-06-22
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-22

### Other

- Finding
  - Evidence: Staff were clear about their roles and positive about management.
  - Published: 2023-06-22
- Finding
  - Evidence: Systems were in place for infection control and staff had adequate PPE.
  - Published: 2023-06-22
- Finding
  - Evidence: Communication plans were in place and staff communicated effectively with people.
  - Published: 2023-06-22
- Finding
  - Evidence: Consent was sought from people before any care tasks, in line with MCA principles.
  - Published: 2023-06-22
- Finding
  - Evidence: People were treated with kindness, dignity and respect; staff promoted independence and privacy.
  - Published: 2023-06-22
- Finding
  - Evidence: Regular supervisions were carried out and staff felt well supported by management.
  - Published: 2023-06-22
- Finding
  - Evidence: Staff attended calls on time and people confirmed carers arrived punctually.
  - Published: 2023-06-22
- Finding
  - Evidence: Robust risk assessments were in place for falls and mobility.
  - Published: 2023-06-22
- Finding
  - Evidence: Staff were trained in safeguarding and understood how to protect people from harm; people felt safe with their carers.
  - Published: 2023-06-22
- **incident_learning** _(minor)_
  - Evidence: feedback from people regarding call timeliness... had not been recorded and a system was not in place on how often feedback should be sought
  - Published: 2023-06-22

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-22
- Finding
  - Planning personalised care to ensure people have choice and control; meeting communication needs
  - Published: 2023-06-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-22
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-22
- Finding
  - Using medicines safely
  - Published: 2023-06-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-22
- Finding
  - Staffing and recruitment
  - Published: 2023-06-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-22
- Finding
  - Engaging and involving people; promoting a positive, person-centred culture
  - Published: 2023-06-22
- Finding
  - Audit systems, quality performance, risks and regulatory requirements
  - Published: 2023-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11397747746

HomeCare Compass is an independent guide and is not affiliated with the CQC.