# Priory Care Services, Kingston

*Operated by Priory Care Services Ltd.*

Priory Care Services, Kingston is a CQC-regulated home-care agency in Kingston Upon Thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2023

## Practical info

- Postcode: KT2 5BX
- Registered manager: Muhomud, Sheikh-Ul-Mohammad
- Local authority: Kingston upon Thames
- Region: London
- City: Kingston Upon Thames
- Last CQC check: 25/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-25
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-01-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-25

### Other

- Finding
  - Evidence: Innovative voluntary staff scheme providing social activities for people using the service
  - Published: 2023-01-25
- Finding
  - Evidence: Strong working partnerships with external health and social care professionals
  - Published: 2023-01-25
- Finding
  - Evidence: Proactive registered manager who communicates promptly with commissioners and professionals and takes timely action on incidents
  - Published: 2023-01-25
- Finding
  - Evidence: Positive and supportive workplace culture with staff feeling valued and well-supported by the registered manager
  - Published: 2023-01-25
- Finding
  - Evidence: Person-centred care tailored to individual needs, routines, and cultural backgrounds with equality and diversity embedded
  - Published: 2023-01-25
- Finding
  - Evidence: Safe recruitment practices including DBS checks, identity verification, and right-to-work checks
  - Published: 2023-01-25
- Finding
  - Evidence: Staff trained in safeguarding, medicines administration, infection control, and other relevant areas with competency assessments
  - Published: 2023-01-25
- Finding
  - Evidence: Uniformly positive feedback from people, relatives, and health and social care professionals
  - Published: 2023-01-25

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-01-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-25
- Finding
  - Using medicines safely
  - Published: 2023-01-25
- Finding
  - Staffing and recruitment
  - Published: 2023-01-25
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-01-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-25
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-01-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11397528212

HomeCare Compass is an independent guide and is not affiliated with the CQC.