# Independent Living Caring For You At Home

*Operated by Independent Living Caring For You At Home Ltd.*

Independent Living Caring For You At Home is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/02/2023

## Practical info

- Postcode: DE72 2GP
- Registered manager: Mcnicol, Jay
- Local authority: Derbyshire
- Region: East Midlands
- City: Derby
- Last CQC check: 03/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-03
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2023-02-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-03

### Other

- Finding
  - Evidence: Monthly audits of care records and quality assurance checks maintained by registered manager
  - Published: 2023-02-03
- Finding
  - Evidence: Strong rapport built between staff and people, with people describing staff as friends
  - Published: 2023-02-03
- Finding
  - Evidence: Provider sought regular feedback from people and relatives to drive improvements
  - Published: 2023-02-03
- Finding
  - Evidence: Regular medication audits with effective follow-up action when concerns were identified
  - Published: 2023-02-03
- Finding
  - Evidence: Staff received regular training, supervision, and competency checks including medicines administration
  - Published: 2023-02-03
- Finding
  - Evidence: Person-centred care and support plans with holistic detail, including one written by the person themselves
  - Published: 2023-02-03
- Finding
  - Evidence: Minimum one-hour call policy ensured people's needs were met and allowed time for meaningful interaction
  - Published: 2023-02-03
- **record_keeping** _(minor)_
  - Evidence: Recruitment records did not always include staff members employment history.
  - Published: 2023-02-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-03
- Finding
  - Supporting people to maintain relationships and avoid social isolation
  - Published: 2023-02-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-02-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-03
- Finding
  - Using medicines safely
  - Published: 2023-02-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-03
- Finding
  - Staffing and recruitment
  - Published: 2023-02-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-03
- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2023-02-03
- Finding
  - Managers and staff being clear about their roles and understanding quality performance
  - Published: 2023-02-03
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-02-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11392581238

HomeCare Compass is an independent guide and is not affiliated with the CQC.