# Helping Hands Swadlincote

*Operated by Midshires Care Limited.*

Helping Hands Swadlincote is a CQC-regulated home-care agency in Burton-on-trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/06/2023

## Practical info

- Postcode: DE15 0YZ
- Registered manager: Zahl, Lindsey
- Local authority: Derbyshire
- Region: East Midlands
- City: Burton-on-trent
- Last CQC check: 06/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good working relationships with local health and care providers to support people's health outcomes.
  - Published: 2023-06-06
- Finding
  - Evidence: Positive workplace culture with staff feeling well supported by the management team.
  - Published: 2023-06-06
- Finding
  - Evidence: Strong community engagement offering social activities including coffee mornings, choir club and garden fetes.
  - Published: 2023-06-06
- Finding
  - Evidence: People were involved in planning and reviewing their care and given choice and control.
  - Published: 2023-06-06
- Finding
  - Evidence: Medicines management was well organised with electronic recording and staff competency checks.
  - Published: 2023-06-06
- Finding
  - Evidence: Electronic care record system enabled prompt identification and response to changes in people's needs.
  - Published: 2023-06-06
- Finding
  - Evidence: Staff were safely recruited with DBS checks and completed thorough induction including shadowing and competency assessments.
  - Published: 2023-06-06
- Finding
  - Evidence: People consistently felt safe with carers and praised staff as kind, caring and reliable.
  - Published: 2023-06-06
- **record_keeping** _(minor)_
  - Evidence: People had access to their care records via an application. Not everyone we spoke with understood they could do this.
  - Published: 2023-06-06
- **governance** _(minor)_
  - Evidence: It was identified during the inspection a recent event had not been notified to CQC. The provider acted immediately in response to this and took action to adapt the procedure.
  - Published: 2023-06-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11392332554

HomeCare Compass is an independent guide and is not affiliated with the CQC.