# Responsive Care

*Operated by Rick Limited.*

Responsive Care is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/01/2023

## Practical info

- Postcode: HA2 0DU
- Registered manager: Batool, Sohaila
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 14/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Transparent and open culture with accessible management; relatives and staff reported feeling heard and supported.
  - Published: 2023-01-14
- Finding
  - Evidence: Service worked in partnership with a range of health professionals including GPs, district nurses, pharmacists and occupational therapists.
  - Published: 2023-01-14
- Finding
  - Evidence: Regular audits, spot checks and care reviews in place to monitor quality and drive improvements.
  - Published: 2023-01-14
- Finding
  - Evidence: Staff matched with people based on shared language (e.g. Gujarati), supporting culturally competent person-centred care.
  - Published: 2023-01-14
- Finding
  - Evidence: Medicine administration records completed appropriately and regularly audited; staff competency in medicines management checked.
  - Published: 2023-01-14
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, references and proof of identity for all care workers.
  - Published: 2023-01-14
- Finding
  - Evidence: People and relatives consistently reported staff arrived on time with no missed calls and care workers were reliable and kind.
  - Published: 2023-01-14
- **governance** _(moderate)_
  - Evidence: At the time of our inspection there was no registered manager in post. However, the provider had submitted an application form to CQC for manager registration.
  - Published: 2023-01-14
- **record_keeping** _(minor)_
  - Evidence: People's care plans did not contain basic information about their wishes should their care needs increase. The manager was able to share these details with us and said they would add this to the care records.
  - Published: 2023-01-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11391877385

HomeCare Compass is an independent guide and is not affiliated with the CQC.