# Southview Home Care

*Operated by Southview Home Care Ltd.*

Southview Home Care is a CQC-regulated home-care agency in Holsworthy.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/10/2025

## Practical info

- Postcode: EX22 6EB
- Registered manager: Mctoal, Pauline
- Local authority: Devon
- Region: South West
- City: Holsworthy
- Last CQC check: 29/Oct/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-26

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-26
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-26

### Other

- Finding
  - Evidence: Lessons learned from early missed-visit issues; advisory notice from local authority subsequently lifted.
  - Published: 2023-01-26
- Finding
  - Evidence: Positive staff culture with registered manager adopting an open-door policy and encouraging professional development.
  - Published: 2023-01-26
- Finding
  - Evidence: Staff received induction, ongoing training, supervision and nationally recognised qualifications including the Care Certificate.
  - Published: 2023-01-26
- Finding
  - Evidence: Personalised care delivered in line with people's needs and preferences; rated Good for responsive.
  - Published: 2023-01-26
- Finding
  - Evidence: Staff were kind, caring and compassionate; rated Good for caring.
  - Published: 2023-01-26
- Finding
  - Evidence: Medicines managed safely with staff trained and competency-assessed.
  - Published: 2023-01-26
- Finding
  - Evidence: Effective recruitment and selection processes in place including DBS checks and reference verification.
  - Published: 2023-01-26
- Finding
  - Evidence: Staff demonstrated an understanding of safeguarding and knew how to report concerns internally and externally.
  - Published: 2023-01-26
- Finding
  - Evidence: People felt safe and supported by staff; comments included 'The carers are wonderful. I am very happy with them. They keep me safe.'
  - Published: 2023-01-26
- **missed_or_late_visits** _(minor)_
  - Evidence: Initially, when the service began, there had been issues with missed visits. This was due to issues with staffing and the provider taking on too many care packages.
  - Published: 2023-01-26
- **communication_with_families** _(moderate)_
  - Evidence: Health and social care professionals raised concerns about poor communication from the service and felt the provider was not always proactive in developing professional relationships.
  - Published: 2023-01-26
- **record_keeping** _(moderate)_
  - Evidence: staff had to go to several sources to get a complete picture of the person they were supporting.
  - Published: 2023-01-26

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-26
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-01-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-26
- Finding
  - Using medicines safely
  - Published: 2023-01-26
- Finding
  - Staffing and recruitment; Learning lessons when things go wrong
  - Published: 2023-01-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-26

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-26
- Finding
  - Managers and staff being clear about their roles; governance and regulatory requirements
  - Published: 2023-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11391717726

HomeCare Compass is an independent guide and is not affiliated with the CQC.