# Alpha Health & Social Care Services Cambridgeshire

*Operated by Alpha Health & Social Care Services Ltd.*

Alpha Health & Social Care Services Cambridgeshire is a CQC-regulated home-care agency in Huntingdon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/01/2023

## Practical info

- Postcode: PE29 6XU
- Registered manager: Kamambo, Billy
- Local authority: Cambridgeshire
- Region: East
- City: Huntingdon
- Last CQC check: 21/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives highly positive about care quality and would recommend the service to others
  - Published: 2023-01-21
- Finding
  - Evidence: Staff received relevant training including MCA, Care Certificate induction, moving and handling, and condition-specific training
  - Published: 2023-01-21
- Finding
  - Evidence: Registered manager led by example, fostering an open, honest and inclusive staff culture with regular unannounced spot checks
  - Published: 2023-01-21
- Finding
  - Evidence: Strong incident management culture with lessons learned shared promptly and apologies offered when things went wrong
  - Published: 2023-01-21
- Finding
  - Evidence: Effective infection prevention and control measures with up-to-date policies and appropriate PPE use
  - Published: 2023-01-21
- Finding
  - Evidence: Person-centred care promoting independence, dignity and choice including for people with learning disabilities and autistic people
  - Published: 2023-01-21
- Finding
  - Evidence: Robust safeguarding training and effective multi-agency working with community nurses, SALTs, social workers and safeguarding teams
  - Published: 2023-01-21
- Finding
  - Evidence: Consistent staffing team with strong knowledge of individual people's needs, communication styles and preferences
  - Published: 2023-01-21
- **governance** _(minor)_
  - Evidence: staff not always recording they had administered medicines or recorded people's skin condition or not always communicating well with people during a care call visit.
  - Published: 2023-01-21
- **safeguarding** _(moderate)_
  - Evidence: we found one safeguarding incident which had not been reported. The registered manager told us that all relevant authorities were involved.
  - Published: 2023-01-21
- **record_keeping** _(minor)_
  - Evidence: some people's MAR charts lacked detail. Audits included this subject but had not identified this omission.
  - Published: 2023-01-21
- **medication_management** _(minor)_
  - Evidence: where people needed medicines administered in a specific way and time, there was no guidance on the medicines administration records (MAR).
  - Published: 2023-01-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11384475125

HomeCare Compass is an independent guide and is not affiliated with the CQC.