# Yes Care Services - Liverpool

*Operated by Yes Care Services Ltd.*

Yes Care Services - Liverpool is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 30/03/2023

## Practical info

- Postcode: L10 2JA
- Registered manager: Prince, Jennifer
- Local authority: Sefton
- Region: North West
- City: Liverpool
- Last CQC check: 30/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-03-30

### effective

- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare services
  - Published: 2023-03-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-30

### Other

- Finding
  - Evidence: Staff were trained and supervised in line with organisational policy; training completion was monitored by the registered manager.
  - Published: 2023-03-30
- Finding
  - Evidence: Infection control procedures were well managed, with staff wearing appropriate PPE and following good hand washing techniques.
  - Published: 2023-03-30
- Finding
  - Evidence: The service worked in partnership with social services, occupational therapists and positive behaviour specialist teams.
  - Published: 2023-03-30
- Finding
  - Evidence: Incidents and accidents were promptly reported to CQC with remedial action and learning implemented across the service.
  - Published: 2023-03-30
- Finding
  - Evidence: Care plans promoted people's dignity and independence, with emphasis on choice language such as 'ask', 'involve' and 'respect'.
  - Published: 2023-03-30
- Finding
  - Evidence: Staff treated people with kindness, compassion and dignity; relatives praised staff as 'respectful and understanding'.
  - Published: 2023-03-30
- Finding
  - Evidence: Medication processes and systems were in place to ensure people received their medications safely, including PRN medication plans.
  - Published: 2023-03-30
- Finding
  - Evidence: People felt safe and staff knew how to report safeguarding concerns; recruitment procedures were safely managed with all pre-employment checks completed.
  - Published: 2023-03-30
- **record_keeping** _(moderate)_
  - Evidence: Another person who requires food to be pureed, was not always consistently having this documented in their food charts.
  - Published: 2023-03-30

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-30
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-03-30
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-03-30
- Finding
  - Staffing and recruitment
  - Published: 2023-03-30
- Finding
  - Using medicines safely
  - Published: 2023-03-30

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-30
- Finding
  - Engaging and involving people; working in partnership; promoting a positive culture
  - Published: 2023-03-30
- Finding
  - Continuous learning and improving care
  - Published: 2023-03-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11379880255

HomeCare Compass is an independent guide and is not affiliated with the CQC.