# Home-Care Perfection - Main Office

*Operated by Home-Care Perfection Limited.*

Home-Care Perfection - Main Office is a CQC-regulated home-care agency in Shipley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/09/2025

## Practical info

- Postcode: BD18 3QD
- Registered manager: Holmes, Lynne
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Shipley
- Last CQC check: 23/Sep/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-04

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-04
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-04

### Other

- Finding
  - Evidence: The service maintained regular contact with people and relatives to assess the effectiveness of care plans.
  - Published: 2023-02-04
- Finding
  - Evidence: The registered manager was approachable and understood their duty of candour; people, relatives and staff spoke highly of management.
  - Published: 2023-02-04
- Finding
  - Evidence: Staff received regular supervisions, appraisals and followed a detailed induction programme.
  - Published: 2023-02-04
- Finding
  - Evidence: People and relatives were actively involved in the completion of care records and decisions about their care.
  - Published: 2023-02-04
- Finding
  - Evidence: Staff knew people well; relatives reported staff were caring, compassionate and patient.
  - Published: 2023-02-04
- Finding
  - Evidence: Care plans were person-centred and detailed with people's histories, likes, dislikes and preferred routines.
  - Published: 2023-02-04
- Finding
  - Evidence: People received a detailed pre-assessment before the service agreed to proceed with the care package.
  - Published: 2023-02-04
- Finding
  - Evidence: Staff used personal protective equipment (PPE) and had regular compliance spot checks; adequate PPE supplies maintained.
  - Published: 2023-02-04
- Finding
  - Evidence: Staff received a thorough induction and shadowing processes with guidance and support from the first day of employment.
  - Published: 2023-02-04
- Finding
  - Evidence: Safe recruitment processes were followed and checks were completed to ensure only suitable staff were employed.
  - Published: 2023-02-04
- **complaints_handling** _(moderate)_
  - Evidence: Complaints and concerns that had been raised were not robustly documented or monitored for patterns or trends to improve the service.
  - Published: 2023-02-04
- **record_keeping** _(minor)_
  - Evidence: care records did not show clearly where other professionals had been contacted to ensure people's health needs were met. District nurses and GP contact was not captured in the documentation.
  - Published: 2023-02-04

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-02-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2023-02-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-04
- Finding
  - Staffing and recruitment
  - Published: 2023-02-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-04
- Finding
  - Using medicines safely
  - Published: 2023-02-04

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Engaging and involving people using the service
  - Published: 2023-02-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Working in partnership with others
  - Published: 2023-02-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-02-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11378467366

HomeCare Compass is an independent guide and is not affiliated with the CQC.