# Domiciliary Care Croydon

*Operated by Dynasty Care Services Limited.*

Domiciliary Care Croydon is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 03/02/2023

## Practical info

- Postcode: CR0 4NG
- Registered manager: Tetteh, Jennifer
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 03/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence; respecting equality and diversity; supporting people to express their views
  - Published: 2023-02-25

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-25

### Other

- Finding
  - Evidence: The provider had moved to a computerised system for recording accidents, incidents and safeguarding concerns to improve oversight.
  - Published: 2023-02-25
- Finding
  - Evidence: People who had consistent care staff were happy with the care and support provided.
  - Published: 2023-02-25
- Finding
  - Evidence: The registered manager worked with the local authority and other healthcare agencies to support people's wider needs.
  - Published: 2023-02-25
- Finding
  - Evidence: The provider used a computerised system to record medicines administration and produce alerts when medicines were not received.
  - Published: 2023-02-25
- Finding
  - Evidence: Staff reported feeling well supported by managers and receiving adequate training, including face-to-face and online.
  - Published: 2023-02-25
- Finding
  - Evidence: Systems were in place to prevent and control infection, including PPE use and good hygiene practices reported by people.
  - Published: 2023-02-25
- Finding
  - Evidence: Recruitment checks were carried out for new staff, including DBS checks, identification, proof of address, employment history and employer references.
  - Published: 2023-02-25
- **consent_capacity** _(minor)_
  - Evidence: People's feedback about staff asking for permission and consent before providing care was varied… seeking consent was not always consistent.
  - Published: 2023-02-25
- **communication_with_families** _(moderate)_
  - Evidence: 5 people felt communication with staff and managers was poor… 'This company is very different from the other companies. You don't really hear from them.'
  - Published: 2023-02-25

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-25
- Finding
  - Supporting people to maintain relationships and take part in activities
  - Published: 2023-02-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-25
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-02-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-25
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-25
- Finding
  - Staffing and recruitment
  - Published: 2023-02-25
- Finding
  - Using medicines safely
  - Published: 2023-02-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-25
- Finding
  - Duty of candour, continuous learning and improving care
  - Published: 2023-02-25
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-02-25
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11378160053

HomeCare Compass is an independent guide and is not affiliated with the CQC.