# Elite Home Care Service Limited

Elite Home Care Service Limited is a CQC-regulated home-care agency in Peterlee.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/09/2022

## Practical info

- Postcode: SR8 4PH
- Registered manager: Hampshire, Patricia
- Local authority: County Durham
- Region: North East
- City: Peterlee
- Last CQC check: 23/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express views and be involved in decisions about their care
  - Published: 2022-09-23
- Finding
  - Ensuring people are well treated and supported; equality, diversity, privacy, dignity and independence
  - Published: 2022-09-23

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-09-23
- Finding
  - Assessing needs; delivering care in line with standards; working with other agencies; healthier lives; eating and drinking
  - Published: 2022-09-23

### Other

- Finding
  - Evidence: Open, approachable leadership working in partnership with other agencies
  - Published: 2022-09-23
- Finding
  - Evidence: Effective safeguarding systems and staff understanding of how to protect people
  - Published: 2022-09-23
- Finding
  - Evidence: Person-centred, compassionate culture with staff empowered by the registered manager
  - Published: 2022-09-23
- Finding
  - Evidence: Mandatory and condition-specific staff training, regular supervisions and competency assessments
  - Published: 2022-09-23
- Finding
  - Evidence: Comprehensive assessments and detailed care plans capturing people's needs
  - Published: 2022-09-23
- Finding
  - Evidence: Strong adherence to COVID/infection control with ample PPE and regular spot checks
  - Published: 2022-09-23
- Finding
  - Evidence: Effective and closely monitored medicine management with trained and competency-assessed staff
  - Published: 2022-09-23
- Finding
  - Evidence: Sufficient staffing with well-organised rotas and minimum 50-minute visits enabling person-centred care
  - Published: 2022-09-23
- Finding
  - Evidence: Robust governance system that rapidly identified and addressed issues
  - Published: 2022-09-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-23
- Finding
  - Meeting people's communication needs (AIS)
  - Published: 2022-09-23
- Finding
  - Planning personalised care; relationships; interests and activities
  - Published: 2022-09-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-23
- Finding
  - Using medicines safely
  - Published: 2022-09-23
- Finding
  - Staffing and recruitment
  - Published: 2022-09-23
- Finding
  - Assessing risk, safety monitoring and management; safeguarding; learning lessons
  - Published: 2022-09-23

### well_led

- Finding
  - Roles, quality performance, risks, regulatory requirements, duty of candour and partnership working
  - Published: 2022-09-23
- Finding
  - Promoting a positive, person-centred culture; engaging people and staff; continuous learning
  - Published: 2022-09-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11377680567

HomeCare Compass is an independent guide and is not affiliated with the CQC.