# FHL Care

*Operated by Faith Hope Love Care Limited.*

FHL Care is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/10/2022

## Practical info

- Postcode: RM3 0JU
- Registered manager: Pantano, Christina
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 08/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-08
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-10-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-08
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-08

### Other

- Finding
  - Evidence: Positive feedback from people, relatives and staff about the registered manager
  - Published: 2022-10-08
- Finding
  - Evidence: Regular supervisions, spot checks and audits across medicines, infection control and dignity
  - Published: 2022-10-08
- Finding
  - Evidence: Person-centred care plans with 'all about me' sections, signed by people or relatives
  - Published: 2022-10-08
- Finding
  - Evidence: Staff trained in safeguarding, infection control, MCA, first aid and moving and handling
  - Published: 2022-10-08
- Finding
  - Evidence: Systems to minimise late or missed calls including transport support and bank cover
  - Published: 2022-10-08
- Finding
  - Evidence: Robust pre-employment checks including DBS, references and right to work
  - Published: 2022-10-08
- Finding
  - Evidence: Medicines managed safely with MAR charts and staff competency assessed
  - Published: 2022-10-08
- Finding
  - Evidence: Risk assessments in place covering skin integrity, personal care, nutrition and falls
  - Published: 2022-10-08

### responsive

- Finding
  - End of Life care and support
  - Published: 2022-10-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-08
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-08
- Finding
  - Staffing and recruitment
  - Published: 2022-10-08
- Finding
  - Using medicines safely
  - Published: 2022-10-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-08
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-10-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11364547685

HomeCare Compass is an independent guide and is not affiliated with the CQC.