# Impact Project Solutions Ltd

Impact Project Solutions Ltd is a CQC-regulated home-care agency in Bexleyheath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 03/08/2023

## Practical info

- Postcode: DA6 7EZ
- Registered manager: Yusuf, Abimbola
- Local authority: Bexley
- Region: London
- City: Bexleyheath
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-03

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-03
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-08-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-03

### Other

- Finding
  - Evidence: Good partnership working with commissioners, healthcare professionals, and local authority
  - Published: 2023-08-03
- Finding
  - Evidence: Staff supported through regular supervision and staff meetings
  - Published: 2023-08-03
- Finding
  - Evidence: Approachable and supportive registered manager with effective on-call system outside office hours
  - Published: 2023-08-03
- Finding
  - Evidence: Clear complaints policy and log with timely investigation and resolution of concerns
  - Published: 2023-08-03
- Finding
  - Evidence: Strong infection control practices with staff consistently using PPE correctly
  - Published: 2023-08-03
- Finding
  - Evidence: Positive feedback from people and relatives about staff kindness, dignity, respect, and punctuality
  - Published: 2023-08-03
- Finding
  - Evidence: Person-centred care plans reviewed periodically, reflecting current needs with sufficient guidance for staff
  - Published: 2023-08-03
- Finding
  - Evidence: Comprehensive staff training covering safeguarding, MCA, infection control, moving and handling, and learning disability awareness
  - Published: 2023-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-03
- Finding
  - Using medicines safely
  - Published: 2023-08-03
- Finding
  - Staffing and recruitment
  - Published: 2023-08-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-08-03
- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2023-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11355584755

HomeCare Compass is an independent guide and is not affiliated with the CQC.