# Positive OT & Case Management Ltd

Positive OT & Case Management Ltd is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/12/2024

## Practical info

- Postcode: LS18 4RJ
- Registered manager: Chappel, Jackie
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 18/Dec/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Robust audit plan in place to address governance gaps identified during inspection.
  - Published: 2023-02-08
- Finding
  - Evidence: Provider met duty of candour requirements and demonstrated openness and honesty.
  - Published: 2023-02-08
- Finding
  - Evidence: Good working relationships maintained with partner agencies including physiotherapists and occupational therapists.
  - Published: 2023-02-08
- Finding
  - Evidence: Effective complaints process in place with a complaints log recording actions taken.
  - Published: 2023-02-08
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect, promoting independence and privacy.
  - Published: 2023-02-08
- Finding
  - Evidence: People and relatives were involved in care planning and review processes.
  - Published: 2023-02-08
- Finding
  - Evidence: Care plans were personalised, reflecting people's likes, dislikes, preferences and protected characteristics.
  - Published: 2023-02-08
- Finding
  - Evidence: Medicines administered safely with trained staff and frequent competency checks; positive feedback from relatives.
  - Published: 2023-02-08
- Finding
  - Evidence: Staff were up to date with training including dementia and PEG training, and received regular supervision and appraisals.
  - Published: 2023-02-08
- Finding
  - Evidence: Recruitment managed safely with DBS checks, references, and involvement of people using the service in the recruitment process.
  - Published: 2023-02-08
- **end_of_life_care** _(minor)_
  - Evidence: Care plans did not document end of life wishes. Following the inspection, the registered manager provided evidence their paperwork was updated to record these needs.
  - Published: 2023-02-08
- **governance** _(moderate)_
  - Evidence: The service improvement plan was not robust. The lack of auditing did not support an effective improvement plan.
  - Published: 2023-02-08
- **governance** _(critical)_
  - Evidence: Quality assurance checks to cover all aspect of the service were not in place. The audits that had been completed lacked clarity regarding concerns identified and failed to provide actions taken.
  - Published: 2023-02-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11354791729

HomeCare Compass is an independent guide and is not affiliated with the CQC.