# Eleanor Nursing and Social Care Ltd - Croydon Office

*Operated by Eleanor Nursing and Social Care Limited.*

Eleanor Nursing and Social Care Ltd - Croydon Office is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/02/2023

## Practical info

- Postcode: CR0 4HA
- Registered manager: Sepamalai, Francis
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 08/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-10

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-10
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-02-10
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-10

### Other

- Finding
  - Evidence: Effective communication with people, relatives and external health and social care professionals.
  - Published: 2023-02-10
- Finding
  - Evidence: Robust audit system including care records checks, supervision, spot checks and training oversight.
  - Published: 2023-02-10
- Finding
  - Evidence: Registered manager experienced, transparent, understood duty of candour and regulatory responsibilities.
  - Published: 2023-02-10
- Finding
  - Evidence: Personalised care plans based on individual needs and preferences, kept up to date and accessible via secure app.
  - Published: 2023-02-10
- Finding
  - Evidence: Staff received regular supervision, annual appraisals and spot checks, with access to training including care certificate and diplomas.
  - Published: 2023-02-10
- Finding
  - Evidence: Consistent care from the same small number of staff, fostering trust and strong relationships with people.
  - Published: 2023-02-10
- Finding
  - Evidence: Sufficient staffing levels with good timekeeping; people informed when staff running late.
  - Published: 2023-02-10
- Finding
  - Evidence: Medicines managed safely with electronic recording and real-time alerts for errors, with competency-checked staff administering medicines.
  - Published: 2023-02-10
- **record_keeping** _(minor)_
  - Evidence: The provider explored any gaps in people's employment records...the reasons were not always clearly recorded and the registered manager told us they would pass this on to HR.
  - Published: 2023-02-10

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-10
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-02-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-10

### safe

- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-02-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-10
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-10
- Finding
  - Staffing and recruitment
  - Published: 2023-02-10
- Finding
  - Using medicines safely
  - Published: 2023-02-10

### well_led

- Finding
  - Promoting a positive culture; engaging people, staff and partners; duty of candour
  - Published: 2023-02-10
- Finding
  - Continuous learning and improving care; managers and staff being clear about their roles
  - Published: 2023-02-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11350026034

HomeCare Compass is an independent guide and is not affiliated with the CQC.