# Ashness Domiciliary Care

*Operated by Pathfinder Ashness Care Limited.*

Ashness Domiciliary Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/09/2018

## Practical info

- Postcode: N15 4AB
- Registered manager: Saez Fonseca, Jose Andres
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 12/Jan/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-01-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-12
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2024-01-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2024-01-12

### Other

- Finding
  - Evidence: Staff received full induction including shadowing and regular competency checks
  - Published: 2024-01-12
- Finding
  - Evidence: Provider working within principles of the Mental Capacity Act 2005
  - Published: 2024-01-12
- Finding
  - Evidence: Service respected people's faith and spirituality, offering access to worship or religious representatives
  - Published: 2024-01-12
- Finding
  - Evidence: Regular audits covering medicines, care notes, care plans, health and safety and staff files
  - Published: 2024-01-12
- Finding
  - Evidence: Positive and open culture with staff able to raise concerns without fear
  - Published: 2024-01-12
- Finding
  - Evidence: Care plans reflected a good understanding of people's mental and physical health needs, including input from GP, physiotherapist, district nurses and speech and language therapist
  - Published: 2024-01-12
- Finding
  - Evidence: Staff were able to describe people's needs without referring to documentation, demonstrating strong knowledge of individuals
  - Published: 2024-01-12
- Finding
  - Evidence: Staff turnover was very low, supporting consistent care from staff who knew people well
  - Published: 2024-01-12
- **care_planning** _(minor)_
  - Evidence: in one assessment plan there was no record of why a person may become agitated, this meant staff would not know what signs to look out for and begin to use de-escalation techniques
  - Published: 2024-01-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-12
- Finding
  - Continuous learning and improving care
  - Published: 2024-01-12
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-01-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2024-01-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-113499182

HomeCare Compass is an independent guide and is not affiliated with the CQC.