# First Care Healthcare Ltd

First Care Healthcare Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2023

## Practical info

- Postcode: B36 9NX
- Registered manager: Davis, Tancia
- Local authority: Solihull
- Region: West Midlands
- City: Birmingham
- Last CQC check: 25/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive open culture with staff feeling supported; independent forum score of 9.3/10 based on 7 reviews.
  - Published: 2023-01-25
- Finding
  - Evidence: Registered manager demonstrated strong oversight through effective audits and a commitment to continuous improvement.
  - Published: 2023-01-25
- Finding
  - Evidence: Service was flexible and responsive; consistent small staff team built meaningful relationships with people and families.
  - Published: 2023-01-25
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect; relatives described staff as 'lovely', 'kind' and 'caring'.
  - Published: 2023-01-25
- Finding
  - Evidence: People and relatives were involved in care planning, with care delivered in line with lifestyle and cultural needs.
  - Published: 2023-01-25
- Finding
  - Evidence: Staff recruited safely with DBS checks; electronic monitoring confirmed punctual, reliable care calls.
  - Published: 2023-01-25
- Finding
  - Evidence: Medicines were administered by trained staff with competency regularly checked by the registered manager.
  - Published: 2023-01-25
- Finding
  - Evidence: Risks were comprehensively assessed and staff demonstrated clear knowledge of risk management strategies in practice.
  - Published: 2023-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11348755534

HomeCare Compass is an independent guide and is not affiliated with the CQC.