# Principle Support

*Operated by Principle Support Ltd.*

Principle Support is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2023

## Practical info

- Postcode: S9 2LF
- Registered manager: Kashangura, Willard
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 27/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked effectively in partnership with external healthcare professionals and community services.
  - Published: 2023-04-27
- Finding
  - Evidence: Safe recruitment practices with appropriate background checks carried out before staff commenced work.
  - Published: 2023-04-27
- Finding
  - Evidence: Registered manager maintained in-depth oversight with a wide range of audits and continuous improvement culture.
  - Published: 2023-04-27
- Finding
  - Evidence: Thorough staff induction and wide-ranging training programme; managers accessible and supportive out of hours.
  - Published: 2023-04-27
- Finding
  - Evidence: People supported to maintain relationships, attend day centres, go on holidays and access community facilities.
  - Published: 2023-04-27
- Finding
  - Evidence: Accessible information provided including easy-read policies; staff understood idiosyncratic communication styles.
  - Published: 2023-04-27
- Finding
  - Evidence: Highly personalised care planning reflecting individual preferences, communication needs and cultural backgrounds.
  - Published: 2023-04-27
- Finding
  - Evidence: Medicines and medication records audited frequently with STOMP/STAMP principles followed.
  - Published: 2023-04-27
- Finding
  - Evidence: Strong safeguarding practices with detailed risk assessments and confident, well-trained staff.
  - Published: 2023-04-27
- Finding
  - Evidence: Staff supported people to identify aspirations and goals, promoting independence and new skills development.
  - Published: 2023-04-27
- **governance** _(minor)_
  - Evidence: Some told us they felt involved but others told us they did not feel engaged and had not been invited to meetings.
  - Published: 2023-04-27
- **person_centred_care** _(minor)_
  - Evidence: some relatives told us they did not feel they had been involved in this recently.
  - Published: 2023-04-27
- **communication_with_families** _(minor)_
  - Evidence: A smaller number of relatives told us they did not feel local managers responded to them in a timely manner.
  - Published: 2023-04-27
- **medication_management** _(minor)_
  - Evidence: although these medicines had protocols, work should be undertaken to add further detail. The provider told us this work was being undertaken at the time of the inspection.
  - Published: 2023-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11345627725

HomeCare Compass is an independent guide and is not affiliated with the CQC.