# Orwell Central Supported Living Domiciliary Care Service

*Operated by Orwell Housing Association Limited.*

Orwell Central Supported Living Domiciliary Care Service is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/12/2022

## Practical info

- Postcode: IP2 0BE
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 31/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-31
- Finding
  - Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
  - Published: 2022-12-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-31

### Other

- Finding
  - Evidence: Complaints were handled in a timely manner with lessons learnt documented.
  - Published: 2022-12-31
- Finding
  - Evidence: Communication passports and accessible information standards were embedded in care plans.
  - Published: 2022-12-31
- Finding
  - Evidence: Staff received induction, ongoing training, supervision, appraisal and opportunities for further qualifications.
  - Published: 2022-12-31
- Finding
  - Evidence: Governance frameworks including audits, quality assurance and incident reviews were in place and effective.
  - Published: 2022-12-31
- Finding
  - Evidence: People were supported to maintain independence, social relationships and community participation.
  - Published: 2022-12-31
- Finding
  - Evidence: Staff supported people to make their own decisions in line with MCA principles, with appropriate best interest processes in place.
  - Published: 2022-12-31
- Finding
  - Evidence: Medicines were administered safely by trained and competency-checked staff with regular audits of records.
  - Published: 2022-12-31
- Finding
  - Evidence: Sufficient staffing levels with consistent staff teams providing continuity of care and one-to-one support.
  - Published: 2022-12-31
- Finding
  - Evidence: Person-centred care plans reflected individual needs, cultural backgrounds, heritage and lifestyle choices.
  - Published: 2022-12-31
- Finding
  - Evidence: People felt safe and were comfortable with staff; safeguarding training was up to date and well understood by all staff.
  - Published: 2022-12-31
- **end_of_life_care** _(minor)_
  - Evidence: documentation in people's records regarding advanced care planning was limited and was taking action to address this as part of ongoing developments to their care records.
  - Published: 2022-12-31
- **communication_with_families** _(minor)_
  - Evidence: there were some inconsistencies regarding communication...not being able to get through to the service and messages not being responded to in a timely manner.
  - Published: 2022-12-31

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-31
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-31
- Finding
  - Planning personalised care; supporting people to maintain relationships and avoid social isolation; activities
  - Published: 2022-12-31

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-31
- Finding
  - Using medicines safely
  - Published: 2022-12-31
- Finding
  - Staffing and recruitment
  - Published: 2022-12-31
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-12-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-31

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-12-31
- Finding
  - Managers and staff clear about roles; understanding quality, performance, risks and duty of candour
  - Published: 2022-12-31
- Finding
  - Promoting a positive culture; engaging and involving people, the public and staff
  - Published: 2022-12-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11343657274

HomeCare Compass is an independent guide and is not affiliated with the CQC.