# Gloriavd Health Care Ltd

Gloriavd Health Care Ltd is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LS11 6XD
- Registered manager: Van Dunem, Matanu Da Gloria
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 03/Oct/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-07

### Other

- Finding
  - Evidence: Registered manager was responsive in making improvements identified during inspection.
  - Published: 2023-03-07
- Finding
  - Evidence: Lessons learned were shared with staff through supervision sessions, encouraging reflective learning.
  - Published: 2023-03-07
- Finding
  - Evidence: Provider worked closely with external professionals including district nurses and GPs.
  - Published: 2023-03-07
- Finding
  - Evidence: Positive staff culture with regular supervision, team meetings, and surveys for staff and people using the service.
  - Published: 2023-03-07
- Finding
  - Evidence: Care plans contained detailed personalised information including communication needs and end of life wishes.
  - Published: 2023-03-07
- Finding
  - Evidence: Staff treated people with dignity and respect, involving them in care decisions and promoting independence.
  - Published: 2023-03-07
- Finding
  - Evidence: Staff levels were safe and staff were recruited safely, including DBS checks, employment history and references.
  - Published: 2023-03-07
- Finding
  - Evidence: Staff received medicines training and competency checks, with monthly medicines audits completed and actions implemented.
  - Published: 2023-03-07
- **supervision_appraisal** _(minor)_
  - Evidence: Staff told us they received monthly supervision and regular competence checks; however these were not dated.
  - Published: 2023-03-07
- **governance** _(moderate)_
  - Evidence: Audits had not identified all the issues found on the inspection, for example the audits had not identified medicine charts did not document which staff member had administered medicines.
  - Published: 2023-03-07

### responsive

- Finding
  - Improving care quality in response to complaints or concerns; End of life care and support
  - Published: 2023-03-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-07
- Finding
  - Staffing and recruitment
  - Published: 2023-03-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-07
- Finding
  - Using medicines safely
  - Published: 2023-03-07

### well_led

- Finding
  - Working in partnership with others; duty of candour
  - Published: 2023-03-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11343561261

HomeCare Compass is an independent guide and is not affiliated with the CQC.