# Com Safer Care Ltd

*Operated by COM Safer Care Ltd.*

Com Safer Care Ltd is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 15/03/2023

## Practical info

- Postcode: RM1 4SR
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 15/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-12
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-04-12

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-12

### Other

- Finding
  - Evidence: Pre-employment checks including DBS, references and right-to-work checks were completed for all staff.
  - Published: 2023-04-12
- Finding
  - Evidence: Incidents were reviewed to learn lessons; safeguarding policies and whistleblowing processes were in place.
  - Published: 2023-04-12
- Finding
  - Evidence: People were supported to eat a balanced diet with choices reflecting their preferences and beliefs.
  - Published: 2023-04-12
- Finding
  - Evidence: Systems were in place to reduce infection risk; staff had access to PPE and used it appropriately.
  - Published: 2023-04-12
- Finding
  - Evidence: People were treated with kindness, respect and dignity; staff promoted privacy and independence.
  - Published: 2023-04-12
- Finding
  - Evidence: Medicines were managed safely with MAR records confirming people received medicines as prescribed.
  - Published: 2023-04-12
- Finding
  - Evidence: Regular supervisions had been carried out for staff to ensure they were supported in their roles.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff had completed essential training including safeguarding, basic life support, moving and handling, MCA, and medicines.
  - Published: 2023-04-12
- **leadership** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post.
  - Published: 2023-04-12
- **safeguarding** _(moderate)_
  - Evidence: Risk assessments had not been completed in relation to a person's health conditions to ensure risks associated with people's medical conditions were minimised.
  - Published: 2023-04-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-12
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11342357065

HomeCare Compass is an independent guide and is not affiliated with the CQC.