# Priory Supported Living North Yorkshire

*Operated by Priory Supported Living Limited.*

Priory Supported Living North Yorkshire is a CQC-regulated home-care agency in Harrogate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/02/2023

## Practical info

- Postcode: HG3 2XA
- Registered manager: Heaton, Lindsey
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Harrogate
- Last CQC check: 15/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-15

### Other

- Finding
  - Evidence: Open and empowering culture where people felt confident to approach management with suggestions
  - Published: 2023-02-15
- Finding
  - Evidence: Range of audits and quality checks were in place with oversight at provider level
  - Published: 2023-02-15
- Finding
  - Evidence: Registered manager was visible, approachable, and engaged with both staff and people receiving care
  - Published: 2023-02-15
- Finding
  - Evidence: Communication needs were recorded and supported, including use of Makaton and British Sign Language
  - Published: 2023-02-15
- Finding
  - Evidence: Staff treated people with dignity and respect, supporting independence and person-centred care
  - Published: 2023-02-15
- Finding
  - Evidence: People and relatives were actively involved in care planning and described communication as transparent and inclusive
  - Published: 2023-02-15
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and included input from specialist health professionals
  - Published: 2023-02-15
- Finding
  - Evidence: Medication administration records were completed accurately and staff received required medicines training
  - Published: 2023-02-15
- Finding
  - Evidence: Staff were safely recruited with appropriate pre-employment checks including DBS checks
  - Published: 2023-02-15
- Finding
  - Evidence: People felt safe and staff had clear understanding of safeguarding procedures and how to raise concerns
  - Published: 2023-02-15

### responsive

- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests
  - Published: 2023-02-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-15
- Finding
  - Using medicines safely
  - Published: 2023-02-15
- Finding
  - Staffing and recruitment
  - Published: 2023-02-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-15

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnership
  - Published: 2023-02-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11337939702

HomeCare Compass is an independent guide and is not affiliated with the CQC.