# Operations Office

*Operated by Peakvalue Care Services Limited.*

Operations Office is a CQC-regulated home-care agency in Rainham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: RM13 9XL
- Registered manager: Ibijola, Modupe
- Local authority: Havering
- Region: London
- City: Rainham
- Last CQC check: 28/Nov/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-27
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-09-27

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-09-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-27
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-27

### Other

- Finding
  - Evidence: Systems in place to ensure staff attended calls on time
  - Published: 2022-09-27
- Finding
  - Evidence: Communication needs recorded in care plans in line with the Accessible Information Standard
  - Published: 2022-09-27
- Finding
  - Evidence: Person-centred care plans reviewed regularly and found accurate by relatives
  - Published: 2022-09-27
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect, promoting independence
  - Published: 2022-09-27
- Finding
  - Evidence: Staff used PPE and had received infection control training
  - Published: 2022-09-27
- Finding
  - Evidence: Staff trained in safeguarding and clear on how to report concerns
  - Published: 2022-09-27
- Finding
  - Evidence: Robust pre-employment checks including DBS, references and right to work
  - Published: 2022-09-27
- Finding
  - Evidence: Medicines administered as prescribed with MAR charts and trained staff
  - Published: 2022-09-27
- Finding
  - Evidence: Risk assessments completed with control measures for specific health conditions and behaviours
  - Published: 2022-09-27
- **governance** _(moderate)_
  - Evidence: There was not system in place for quality monitoring to ensure people, relative's or staff feedback could be sought and used to make improvement to the service.
  - Published: 2022-09-27
- **staff_competency** _(moderate)_
  - Evidence: Spot checks had not been completed to ensure staff were competent to deliver good care.
  - Published: 2022-09-27

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-27
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-27
- Finding
  - Staffing and recruitment
  - Published: 2022-09-27
- Finding
  - Using medicines safely
  - Published: 2022-09-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-27
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-09-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11313790727

HomeCare Compass is an independent guide and is not affiliated with the CQC.