# Right at Home Isle of Wight

*Operated by Isle of Wight Quality Care Limited.*

Right at Home Isle of Wight is a CQC-regulated home-care agency in Bembridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 09/11/2022

## Practical info

- Postcode: PO35 5SD
- Registered manager: Meadows, Katie
- Local authority: Isle of Wight
- Region: South East
- City: Bembridge
- Last CQC check: 09/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-09
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-09
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2022-11-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-09

### Other

- Finding
  - Evidence: Hospital passports in place to ensure person-centred care continuity on hospital admission.
  - Published: 2022-11-09
- Finding
  - Evidence: Responsive to emergencies: a provider personally stepped in to cover care when an external live-in arrangement broke down at no notice.
  - Published: 2022-11-09
- Finding
  - Evidence: Providers demonstrated clear values embedded throughout recruitment, training and daily practice; staff wellbeing explicitly prioritised.
  - Published: 2022-11-09
- Finding
  - Evidence: Strong partnership working with health and social care professionals, local authority, charities and community organisations.
  - Published: 2022-11-09
- Finding
  - Evidence: Robust quality assurance including care plan audits, medicines audits, spot checks and quality assurance questionnaires underpinned continuous improvement.
  - Published: 2022-11-09
- Finding
  - Evidence: 100% satisfaction recorded in the most recent client engagement survey across all questions asked.
  - Published: 2022-11-09
- Finding
  - Evidence: Service organised a non-profit monthly 'Dementia Afternoon Tea Club' open to the wider community, involving dementia specialists, local schools and heritage organisations.
  - Published: 2022-11-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-09
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2022-11-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-09
- Finding
  - Using medicines safely
  - Published: 2022-11-09
- Finding
  - Staffing and recruitment
  - Published: 2022-11-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-09

### well_led

- Finding
  - Managers and staff being clear about roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-11-09
- Finding
  - Engaging and involving people, the public and staff, fully considering their equality characteristics
  - Published: 2022-11-09
- Finding
  - Working in partnership with others
  - Published: 2022-11-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11313604579

HomeCare Compass is an independent guide and is not affiliated with the CQC.