# Home Instead Coventry South

*Operated by South Coventry Living Well Ltd.*

Home Instead Coventry South is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/05/2023

## Practical info

- Postcode: CV4 8JA
- Registered manager: Kaye, Marie
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 31/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Proactive dementia care commitment including partnership with a local football club dementia support group
  - Published: 2023-05-31
- Finding
  - Evidence: Strong partnership working with healthcare professionals including occupational therapists and community nurses
  - Published: 2023-05-31
- Finding
  - Evidence: Positive staff culture with regular support, spot checks and professional development opportunities
  - Published: 2023-05-31
- Finding
  - Evidence: Person-centred care with individual assessments capturing preferences, communication needs and equality wishes
  - Published: 2023-05-31
- Finding
  - Evidence: Medication competency assessments combining written workbook and observed practice
  - Published: 2023-05-31
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references and pre-employment checklists
  - Published: 2023-05-31
- Finding
  - Evidence: Robust electronic care call monitoring system with prompt action taken on missed call alerts
  - Published: 2023-05-31
- Finding
  - Evidence: Consistent staff allocation enabling strong relationships and personalised knowledge of people's needs
  - Published: 2023-05-31
- **missed_or_late_visits** _(minor)_
  - Evidence: During 2023, there had been 5 incidents when a staff member had not attended the care call as agreed and alerts had been triggered by the monitoring system.
  - Published: 2023-05-31
- **record_keeping** _(minor)_
  - Evidence: During initial assessments, people were given opportunities to share information about protected characteristics...Whilst this was not recorded, relatives confirmed conversations had verbally taken place.
  - Published: 2023-05-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11309275365

HomeCare Compass is an independent guide and is not affiliated with the CQC.