# Care Opportunities Supported Living

*Operated by Care Opportunities Ltd.*

Care Opportunities Supported Living is a CQC-regulated home-care agency in Basingstoke.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 28/02/2020

## Practical info

- Postcode: RG21 7PU
- Registered manager: Dawe, Rhiannon
- Local authority: Hampshire
- Region: South East
- City: Basingstoke
- Last CQC check: 28/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - End-of-life care planning
  - Published: 2021-10-30
- Finding
  - Independence and empowerment
  - Published: 2021-10-30
- Finding
  - People's involvement in decisions
  - Published: 2021-10-30
- Finding
  - Dignity, respect and kindness
  - Published: 2021-10-30

### effective

- Finding
  - Health and nutritional needs
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff induction, training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Flexible staffing levels adjusted to meet individual needs including hospital accompaniment and community access
  - Published: 2021-10-30
- Finding
  - Evidence: Strong leadership with clear person-centred values embedded throughout the organisation
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed end-of-life care planning conducted sensitively with involvement of clinical psychologist and behaviour specialist
  - Published: 2021-10-30
- Finding
  - Evidence: Transparent quality assurance system including monthly and quarterly audits, peer group meetings and satisfaction surveys in accessible formats
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision, appraisals and staff champion roles fostering a strong learning culture
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staff training programme including specialist areas such as dementia, end-of-life care and behaviour support
  - Published: 2021-10-30
- Finding
  - Evidence: Effective use of visual prompt cards and Makaton to support communication with people with limited verbal ability
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding person-centred care with highly individualised care plans, communication methods and daily routines tailored to each person
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Communication and information accessibility
  - Published: 2021-10-30
- Finding
  - Activities and community access
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Incident recording and learning
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Safe recruitment
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Risk management and positive risk-taking
  - Published: 2021-10-30
- Finding
  - Safeguarding and protection from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Involvement of people and families
  - Published: 2021-10-30
- Finding
  - Staff engagement and development
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-113078741

HomeCare Compass is an independent guide and is not affiliated with the CQC.