# Dimensions South Yorkshire (North) Domiciliary Care Office

*Operated by Dimensions (UK) Limited.*

Dimensions South Yorkshire (North) Domiciliary Care Office is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/03/2023

## Practical info

- Postcode: S6 3AE
- Registered manager: Naylor, Michaela
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 08/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: STOMP principles followed for medication management alongside prescribers.
  - Published: 2023-03-08
- Finding
  - Evidence: Relatives felt engaged and involved in their loved ones' care, with accessible and responsive managers.
  - Published: 2023-03-08
- Finding
  - Evidence: Management team were committed to continuous improvement and responded positively to inspection feedback.
  - Published: 2023-03-08
- Finding
  - Evidence: Strong partnership working with external healthcare providers and community services to promote inclusion and independence.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff understood people's cultural needs and communication styles, providing personalised, dignity-respecting care.
  - Published: 2023-03-08
- Finding
  - Evidence: Safe recruitment practices were followed and sufficient staffing levels were maintained.
  - Published: 2023-03-08
- Finding
  - Evidence: People were supported to make decisions in line with best practice and the Mental Capacity Act 2005.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff were highly knowledgeable about people's needs, preferences and interests, with several having worked with people for a very long time.
  - Published: 2023-03-08
- **governance** _(minor)_
  - Evidence: We noted some isolated shortfalls in care records, which hadn't been identified via the audit system.
  - Published: 2023-03-08
- **medication_management** _(minor)_
  - Evidence: the audit system had not identified some isolated shortfalls... although most of these medicines had protocols, this was not the case for all of them.
  - Published: 2023-03-08
- **record_keeping** _(minor)_
  - Evidence: a small number hadn't been reviewed regularly. The operations director told us a programme was about to commence which would involve reviewing and updating everyone's risk assessments.
  - Published: 2023-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11307219082

HomeCare Compass is an independent guide and is not affiliated with the CQC.