# Genius Care Limited

Genius Care Limited is a CQC-regulated home-care agency in North Shields.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/08/2022

## Practical info

- Postcode: NE29 7TN
- Registered manager: Dina, Comfort
- Local authority: North Tyneside
- Region: North East
- City: North Shields
- Last CQC check: 23/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-23
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-08-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-23

### Other

- Finding
  - Evidence: Privacy, dignity and independence were promoted and respected
  - Published: 2022-08-23
- Finding
  - Evidence: People and relatives were actively involved in care planning and decision making
  - Published: 2022-08-23
- Finding
  - Evidence: Registered manager was visible, approachable, led by example and promoted a person-centred, family-oriented culture
  - Published: 2022-08-23
- Finding
  - Evidence: Safe recruitment practices and trained staff in safeguarding, MCA, nutrition and IPC
  - Published: 2022-08-23
- Finding
  - Evidence: People received kind and compassionate care from a small, consistent team of staff who were known well to people and families
  - Published: 2022-08-23
- **governance** _(minor)_
  - Evidence: Audits were not completed routinely, however there was no evidence that this impacted on the quality of the service
  - Published: 2022-08-23
- **staff_training** _(minor)_
  - Evidence: A policy and procedure was in place however staff had not yet completed end of life care training.
  - Published: 2022-08-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-23
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-23
- Finding
  - Using medicines safely
  - Published: 2022-08-23
- Finding
  - Staffing and recruitment
  - Published: 2022-08-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-23
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-08-23
- Finding
  - Managers and staff understanding roles, quality, risks and regulatory requirements; continuous learning
  - Published: 2022-08-23
- Finding
  - Duty of candour
  - Published: 2022-08-23
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-08-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11301118951

HomeCare Compass is an independent guide and is not affiliated with the CQC.