# Butterwick Hospice

*Operated by Butterwick Limited.*

Butterwick Hospice is a CQC-regulated home-care agency in Bishop Auckland.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Inadequate |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 05/05/2022

## Practical info

- Postcode: DL14 6JU
- Registered manager: Massingham, Allana
- Local authority: County Durham
- Region: North East
- City: Bishop Auckland
- Last CQC check: 05/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Understanding and involvement of patients and those close to them
  - Published: 2022-05-05
- Finding
  - Emotional support
  - Published: 2022-05-05
- Finding
  - Compassionate care
  - Published: 2022-05-05

### effective

- Finding
  - Consent, Mental Capacity Act and Deprivation of Liberty Safeguards
  - Published: 2022-05-05
- Finding
  - Health promotion
  - Published: 2022-05-05
- Finding
  - Seven-day services
  - Published: 2022-05-05
- Finding
  - Multidisciplinary working
  - Published: 2022-05-05
- Finding
  - Competent staff
  - Published: 2022-05-05
- Finding
  - Patient outcomes
  - Published: 2022-05-05
- Finding
  - Pain relief
  - Published: 2022-05-05
- Finding
  - Nutrition and hydration
  - Published: 2022-05-05
- Finding
  - Evidence-based care and treatment
  - Published: 2022-05-05

### responsive

- Finding
  - Learning from complaints and concerns
  - Published: 2022-05-05
- Finding
  - Access and flow
  - Published: 2022-05-05
- Finding
  - Meeting people's individual needs
  - Published: 2022-05-05
- Finding
  - Service delivery to meet the needs of local people
  - Published: 2022-05-05

### safe

- Finding
  - Incidents
  - Published: 2022-05-05
- Finding
  - Medicines
  - Published: 2022-05-05
- Finding
  - Records
  - Published: 2022-05-05
- Finding
  - Staffing
  - Published: 2022-05-05
- Finding
  - Assessing and responding to patient risk
  - Published: 2022-05-05
- Finding
  - Environment and equipment
  - Published: 2022-05-05
- Finding
  - Cleanliness, infection control and hygiene
  - Published: 2022-05-05

### well_led

- Finding
  - Learning, continuous improvement and innovation
  - Published: 2022-05-05
- Finding
  - Engagement
  - Published: 2022-05-05
- Finding
  - Management of risk, issues and performance
  - Published: 2022-05-05
- Finding
  - Governance
  - Published: 2022-05-05
- Finding
  - Culture
  - Published: 2022-05-05
- Finding
  - Vision and Strategy
  - Published: 2022-05-05
- Finding
  - Leadership
  - Published: 2022-05-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-113000544

HomeCare Compass is an independent guide and is not affiliated with the CQC.