# Network Healthcare Professionals Limited - North Somerset

*Operated by Network Healthcare Professionals Limited.*

Network Healthcare Professionals Limited - North Somerset is a CQC-regulated home-care agency in Clevedon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/08/2022

## Practical info

- Postcode: BS21 6UP
- Registered manager: Griffin, Stacey
- Local authority: North Somerset
- Region: South West
- City: Clevedon
- Last CQC check: 25/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-25
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-08-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-25

### Other

- Finding
  - Evidence: Person-centred support plans covering nutrition, health, communication and independence
  - Published: 2022-08-25
- Finding
  - Evidence: Best interests decisions and MCA principles correctly applied, including for covert medication with GP and pharmacist input
  - Published: 2022-08-25
- Finding
  - Evidence: Improved communication with families and positive feedback from relatives and professionals
  - Published: 2022-08-25
- Finding
  - Evidence: Reduction in agency staff use and improved staff supervision since registered manager took post
  - Published: 2022-08-25
- Finding
  - Evidence: Significant reduction in medicine errors and safeguarding alerts following new procedures
  - Published: 2022-08-25
- Finding
  - Evidence: Strong communication skills among staff including Makaton, PECS, pictures and symbols to meet individual needs
  - Published: 2022-08-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-25
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-08-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-25
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-25
- Finding
  - Using medicines safely
  - Published: 2022-08-25
- Finding
  - Staffing and recruitment
  - Published: 2022-08-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-25
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-25
- Finding
  - Managers and staff being clear about roles; understanding quality, risks and regulatory requirements; duty of candour
  - Published: 2022-08-25
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-08-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11295513125

HomeCare Compass is an independent guide and is not affiliated with the CQC.