# Community Support Services East

*Operated by Autism Unlimited Limited.*

Community Support Services East is a CQC-regulated home-care agency in Christchurch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2023

## Practical info

- Postcode: BH23 6NW
- Registered manager: Hadjinikola, Avgi
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Christchurch
- Last CQC check: 11/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service promoted independence and positive risk-taking, enabling people to live full and meaningful lives.
  - Published: 2023-07-28
- Finding
  - Evidence: Quality assurance systems were broad in scope, with feedback sought from people, relatives and staff through regular surveys and meetings.
  - Published: 2023-07-28
- Finding
  - Evidence: Effective multi-agency working with speech and language therapists, occupational therapists, learning disability nurses, GPs and community organisations.
  - Published: 2023-07-28
- Finding
  - Evidence: Strong, visible and supportive leadership with a positive, open and inclusive culture praised by both staff and relatives.
  - Published: 2023-07-28
- Finding
  - Evidence: Detailed person-centred care plans created with individuals, families and healthcare professionals, regularly reviewed and updated.
  - Published: 2023-07-28
- Finding
  - Evidence: People were supported to communicate in their preferred method (PECS, Signalong, body language) and staff demonstrated excellent understanding of individual communication needs.
  - Published: 2023-07-28
- Finding
  - Evidence: Staff completed role-specific training including Autism Acceptance, Signalong and Epilepsy Awareness, and benefited from a strong 12-week induction aligned to the Care Certificate.
  - Published: 2023-07-28
- Finding
  - Evidence: Medicines were managed safely with competency sign-off, PRN protocols, regular audits, and a robust lesson-learning process following a medicines error.
  - Published: 2023-07-28
- Finding
  - Evidence: Proactive risk management with person-centred positive behaviour support plans created collaboratively with individuals, families and external professionals.
  - Published: 2023-07-28
- Finding
  - Evidence: Staff had strong knowledge of safeguarding procedures and people felt consistently safe, with relatives confirming 'They look after [person] very well. Everything is in place to keep them safe.'
  - Published: 2023-07-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11290001422

HomeCare Compass is an independent guide and is not affiliated with the CQC.