# Elmar Home Care Manchester

*Operated by Elmar Home Care Limited.*

Elmar Home Care Manchester is a CQC-regulated home-care agency in Rochdale.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 21/10/2023

## Practical info

- Postcode: OL12 9DJ
- Registered manager: Zaman, Shamilah
- Local authority: Rochdale
- Region: North West
- City: Rochdale
- Last CQC check: 21/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-08-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-08-29

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-08-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-08-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-08-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-08-29

### Other

- Finding
  - Evidence: Staff were described as well-intentioned and caring in their interactions with people.
  - Published: 2024-08-29
- Finding
  - Evidence: The nominated individual was open to inspection feedback and agreed to not accept new packages until improvements were made.
  - Published: 2024-08-29
- Finding
  - Evidence: A supervision system was in place and staff reported feeling well supported by office managers.
  - Published: 2024-08-29
- Finding
  - Evidence: People and relatives raised no concerns around infection control; staff wore appropriate PPE.
  - Published: 2024-08-29
- Finding
  - Evidence: Staff understood their responsibilities to report concerns for people's wellbeing and safety.
  - Published: 2024-08-29
- **staff_competency** _(critical)_
  - Evidence: Professional references were not always obtained when a candidate had previously worked in care, and gaps in employment history were not explored.
  - Published: 2024-08-29
- **communication_with_families** _(minor)_
  - Evidence: We have never been asked for any feedback on the service. Some feedback opportunity or other involvement with how things are going would be good.
  - Published: 2024-08-29
- **incident_learning** _(moderate)_
  - Evidence: The provider did not learn from complaints raised about the service. We found similar themes of complaints reoccurred.
  - Published: 2024-08-29
- **record_keeping** _(moderate)_
  - Evidence: Record keeping in relation to people's daily care was at time illegible to read, lacked detail and completeness.
  - Published: 2024-08-29

### responsive

- Finding
  - End of life care and support
  - Published: 2024-08-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-08-29
- Finding
  - Meeting people's communication needs
  - Published: 2024-08-29
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-08-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-08-29
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-08-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-08-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-08-29
- Finding
  - Using medicines safely
  - Published: 2024-08-29
- Finding
  - Staffing and recruitment
  - Published: 2024-08-29

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-08-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-08-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-08-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-08-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-08-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11289944706

HomeCare Compass is an independent guide and is not affiliated with the CQC.