# B24 Healthcare Solution Limited

B24 Healthcare Solution Limited is a CQC-regulated home-care agency in Nuneaton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CV10 7SD
- Registered manager: Silk-Neilsen, Tina
- Local authority: Warwickshire
- Region: West Midlands
- City: Nuneaton
- Last CQC check: 10/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-08
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-08
- Finding
  - Staff work with other agencies to provide consistent, effective, timely care
  - Published: 2024-02-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-08

### Other

- Finding
  - Evidence: The provider conducted surveys and analysed feedback, taking action to reduce late care calls.
  - Published: 2024-02-08
- Finding
  - Evidence: People were supported to have maximum choice and control; Mental Capacity Act principles were applied appropriately.
  - Published: 2024-02-08
- Finding
  - Evidence: The provider worked collaboratively with healthcare professionals including occupational therapists, district nurses and speech and language therapists.
  - Published: 2024-02-08
- Finding
  - Evidence: People and relatives generally gave positive feedback about care staff being kind and caring.
  - Published: 2024-02-08
- Finding
  - Evidence: Sufficient staff were available to cover care calls, with the registered manager and provider providing cover when needed.
  - Published: 2024-02-08
- Finding
  - Evidence: People were protected from abuse; staff were trained in safeguarding and understood reporting responsibilities.
  - Published: 2024-02-08
- Finding
  - Evidence: Staff were recruited safely with pre-employment checks, DBS checks and right-to-work verification in place.
  - Published: 2024-02-08
- **incident_learning** _(moderate)_
  - Evidence: The provider had handled 1 incident as a complaint and not identified the allegations as reportable.
  - Published: 2024-02-08
- **safeguarding** _(critical)_
  - Evidence: The provider had acted outside of their service user bands and accepted a package of care to support a person with a learning disability... did not give staff training in learning disabilities.
  - Published: 2024-02-08
- **leadership** _(minor)_
  - Evidence: The provider had failed to display their rating from their last inspection on their website as required.
  - Published: 2024-02-08
- **person_centred_care** _(moderate)_
  - Evidence: The provider had directed care staff to 'toilet train' one older person living with dementia.
  - Published: 2024-02-08

### responsive

- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-02-08
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-08
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-08
- Finding
  - Using medicines safely
  - Published: 2024-02-08
- Finding
  - Staffing and recruitment
  - Published: 2024-02-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-08

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-02-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-08
- Finding
  - Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11288535435

HomeCare Compass is an independent guide and is not affiliated with the CQC.