# Havilah Care

*Operated by Havilah Care Ltd.*

Havilah Care is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/09/2022

## Practical info

- Postcode: MK15 0DU
- Registered manager: Sherif, Salim
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 15/Sep/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Cultural and religious diversity of both people and staff was actively respected and accommodated.
  - Published: 2023-06-14
- Finding
  - Evidence: Provider demonstrated commitment to continuous improvement through audits, feedback and incident learning.
  - Published: 2023-06-14
- Finding
  - Evidence: Relatives and health professionals praised the service highly, noting significant positive changes in people's lives.
  - Published: 2023-06-14
- Finding
  - Evidence: Open and inclusive culture with regular staff supervision, spot checks, appraisals and team meetings supporting professional development.
  - Published: 2023-06-14
- Finding
  - Evidence: Strong person-centred care planning involving people, relatives and health professionals, with use of bespoke communication tools including Makaton, PECS and visual aids.
  - Published: 2023-06-14
- Finding
  - Evidence: Comprehensive positive behaviour support (PBS) plans promoting least restrictive options and clear staff guidance.
  - Published: 2023-06-14
- Finding
  - Evidence: Sufficient staffing with consistent, regular teams ensuring continuity and reducing anxiety for people with learning disabilities.
  - Published: 2023-06-14
- Finding
  - Evidence: Robust PRN medication protocols in place; MAR records fully completed and medicines administered safely.
  - Published: 2023-06-14
- Finding
  - Evidence: Staff supported people with choice, control and independence, with each home reflecting individual interests and preferences.
  - Published: 2023-06-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11285275609

HomeCare Compass is an independent guide and is not affiliated with the CQC.