# St Martins of Tours Housing - 158-162 New North Road

*Operated by St Martin Of Tours Housing Association Limited.*

St Martins of Tours Housing - 158-162 New North Road is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/03/2022

## Practical info

- Postcode: N1 7BH
- Registered manager: Crockart, James Stuart
- Local authority: Islington
- Region: London
- City: London
- Last CQC check: 04/Mar/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Risk assessments for black and minority ethnic clients and staff had been completed and a service wide plan and guidance had been developed to address these considerations during the pandemic.
  - Published: 2022-07-27
- Finding
  - Evidence: Staff followed effective infection control procedures and liaised well with local infection control healthcare professional.
  - Published: 2022-07-27
- Finding
  - Evidence: The provider's quality monitoring systems were now effectively assessing, monitoring and mitigating the risks presented to people using the service and others.
  - Published: 2022-07-27
- Finding
  - Evidence: Incidents, including those that needed to be raised as potential safeguarding concerns were being reported and the level of incidents was declining.
  - Published: 2022-07-27
- Finding
  - Evidence: Risk assessments were thorough and potential risks that people faced whether by their addiction issues or by displayed behaviour were identified.
  - Published: 2022-07-27
- **governance** _(moderate)_
  - Evidence: At our previous inspection the quality monitoring checks had not fully addressed the anti-social behaviour and risks presented to people using the service.
  - Published: 2022-07-27
- **incident_learning** _(moderate)_
  - Evidence: Concerns that arose about potential harm were not consistently reported to the authorities that needed to be informed, including CQC.
  - Published: 2022-07-27
- **safeguarding** _(moderate)_
  - Evidence: At our previous inspection we had found that the provider's safeguarding policies and procedures were not operating effectively.
  - Published: 2022-07-27
- Finding
  - Evidence: Effective partnership working with local authority safeguarding teams, CQC and community health professionals.
  - Published: 2022-04-02
- Finding
  - Evidence: Equality and diversity needs understood and supported, including consideration of disproportionate COVID-19 risks for ethnic minority communities.
  - Published: 2022-04-02
- Finding
  - Evidence: Clear leadership roles with registered manager and deputy manager working together effectively.
  - Published: 2022-04-02
- Finding
  - Evidence: Effective quality monitoring systems including daily and weekly checks and audits.
  - Published: 2022-04-02
- Finding
  - Evidence: Person-centred risk assessments tailored to individual care and support needs.
  - Published: 2022-04-02
- Finding
  - Evidence: Robust infection prevention and control measures, including meeting COVID-19 vaccination requirements.
  - Published: 2022-04-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-27
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-02
- Finding
  - Using medicines safely
  - Published: 2022-04-02
- Finding
  - Staffing and recruitment
  - Published: 2022-04-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-07-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-27
- Finding
  - Working in partnership with others
  - Published: 2022-04-02
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-112849219

HomeCare Compass is an independent guide and is not affiliated with the CQC.