# Seraphim Home Care

*Operated by Seraphim Home Care Ltd.*

Seraphim Home Care is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 17/10/2025

## Practical info

- Postcode: BS37 5NH
- Local authority: South Gloucestershire
- Region: South West
- City: Bristol
- Last CQC check: 17/Oct/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Consistent staffing with people allocated a main care worker and supported by a small group of staff.
  - Published: 2021-10-30
- Finding
  - Evidence: People's cultural and religious support needs were recorded and respected in care plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Service was responsive to end-of-life care needs, commended by a healthcare professional for high quality support.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager and senior management demonstrated committed, open-door leadership described as 'one big family' by staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong training culture including diplomas in care and leadership qualifications supported by an external assessor.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervisions every 12 weeks, monthly spot checks, and annual appraisals.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were personalised and up to date, with an emphasis on encouraging independence.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had a good understanding of safeguarding and knew what to do if concerned about the welfare of people.
  - Published: 2021-10-30
- Finding
  - Evidence: People told us staff turned up on time and stayed for the full duration of the visit, with no missed visits reported.
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: Initially this level of support was not captured in the care plan detailing how personal care was to be delivered.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: The archived information was held in an unlocked cupboard, which could mean people could have access to confidential information.
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: There were no formal checks completed on medicines, care planning, and the return of the daily records. This should include a central record of complaints, accident and incidents.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: We have recommended the provider review systems as the service grows to ensure there are central records of complaints, accident and incidents and audits of care and medicines records.
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: There was no information on the medicine administration record about the medicines people were taking such as the name of the medicine and the dose.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance audits covering medicines, health and safety, accidents, incidents and finance
  - Published: 2021-01-26
- Finding
  - Evidence: Open and transparent culture promoted by an approachable registered manager
  - Published: 2021-01-26
- Finding
  - Evidence: Staff treated people with kindness, compassion and respect, knocking before entering homes
  - Published: 2021-01-26
- Finding
  - Evidence: Person-centred care plans developed through comprehensive pre-assessments and reviewed promptly when needs changed
  - Published: 2021-01-26
- Finding
  - Evidence: Regular staff supervision every 8–12 weeks, spot checks, and annual appraisals
  - Published: 2021-01-26
- Finding
  - Evidence: Thorough induction programme with mentoring and a three-month probationary period
  - Published: 2021-01-26
- Finding
  - Evidence: Sufficient staffing levels with no shortfalls identified over four weeks of reviewed schedules
  - Published: 2021-01-26
- Finding
  - Evidence: No medication errors in the preceding 12 months; clear medicines management policies
  - Published: 2021-01-26
- Finding
  - Evidence: Robust recruitment processes including DBS checks, references, and identification verification
  - Published: 2021-01-26
- Finding
  - Evidence: People felt safe with staff who understood safeguarding principles and reporting responsibilities
  - Published: 2021-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1128115313

HomeCare Compass is an independent guide and is not affiliated with the CQC.