# C & S Care Services Limited

*Operated by C & S Care Services Ltd.*

C & S Care Services Limited is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/04/2020

## Practical info

- Postcode: WV1 4EG
- Registered manager: Selwood, Dawn
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 01/Apr/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-04-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-04-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-04-01

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2020-04-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-04-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-04-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-04-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-04-01

### Other

- Finding
  - Evidence: Robust quality assurance system including regular audits and annual surveys
  - Published: 2021-01-28
- Finding
  - Evidence: Open culture with visible, approachable registered manager and regular staff meetings
  - Published: 2021-01-28
- Finding
  - Evidence: Clear complaints procedure with complaints responded to within policy timescales
  - Published: 2021-01-28
- Finding
  - Evidence: Care plans tailored to individual needs, regularly reviewed and updated
  - Published: 2021-01-28
- Finding
  - Evidence: Consent sought routinely from people before care was provided, in line with Mental Capacity Act 2005
  - Published: 2021-01-28
- Finding
  - Evidence: Staff well trained with regular refresher training, supervision and support
  - Published: 2021-01-28
- Finding
  - Evidence: Sufficient staffing levels with people receiving regular, consistent carers
  - Published: 2021-01-28
- Finding
  - Evidence: Clear risk assessments in care files with detailed guidance for staff
  - Published: 2021-01-28
- Finding
  - Evidence: Staff had strong understanding of safeguarding processes and how to report concerns
  - Published: 2021-01-28
- Finding
  - Evidence: Medicines management improved since previous inspection with clear audit trails and new recording systems implemented
  - Published: 2021-01-28
- **medication_management** _(moderate)_
  - Evidence: At the last inspection in October 2013 the service was not meeting the requirements of the regulation of the safe management of medicines.
  - Published: 2021-01-28

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-04-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2020-04-01
- Finding
  - Meeting people's communication needs
  - Published: 2020-04-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-04-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-04-01
- Finding
  - Preventing and controlling infection
  - Published: 2020-04-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-04-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-04-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-04-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-04-01
- Finding
  - Continuous learning and improving care; quality performance, risks and regulatory requirements
  - Published: 2020-04-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-112784475

HomeCare Compass is an independent guide and is not affiliated with the CQC.