# Home Instead Senior Care Lancaster

*Operated by SH Senior Care Ltd.*

Home Instead Senior Care Lancaster is a CQC-regulated home-care agency in Lancaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/09/2022

## Practical info

- Postcode: LA1 4XQ
- Registered manager: Cousins, Jennifer
- Local authority: Lancashire
- Region: North West
- City: Lancaster
- Last CQC check: 03/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-03
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2022-09-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-03

### effective

- Finding
  - Mental Capacity Act 2005 compliance
  - Published: 2022-09-03
- Finding
  - Supporting people to eat and drink enough; access healthcare services
  - Published: 2022-09-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-03

### Other

- Finding
  - Evidence: Met the Accessible Information Standard with information in a variety of formats
  - Published: 2022-09-03
- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act
  - Published: 2022-09-03
- Finding
  - Evidence: Effective complaints procedure followed by the management team
  - Published: 2022-09-03
- Finding
  - Evidence: Staff felt valued and respected by the management team
  - Published: 2022-09-03
- Finding
  - Evidence: Strong management with effective quality audits and spot checks
  - Published: 2022-09-03
- Finding
  - Evidence: Compassionate, kind staff praised by relatives for sensitivity during personal care
  - Published: 2022-09-03
- Finding
  - Evidence: Staff arrived on time and stayed the full length of planned visits
  - Published: 2022-09-03
- Finding
  - Evidence: People received medicines as prescribed from staff whose competencies were checked regularly
  - Published: 2022-09-03
- Finding
  - Evidence: Robust recruitment procedures with thorough pre-employment checks
  - Published: 2022-09-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-03
- Finding
  - Planning personalised care to meet people's needs and preferences
  - Published: 2022-09-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-03
- Finding
  - Using medicines safely
  - Published: 2022-09-03
- Finding
  - Staffing and recruitment
  - Published: 2022-09-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-03

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-09-03
- Finding
  - Duty of candour
  - Published: 2022-09-03
- Finding
  - Promoting a positive, person-centred, open, inclusive culture
  - Published: 2022-09-03
- Finding
  - Managers and staff being clear about their roles and understanding quality, risks and regulatory requirements
  - Published: 2022-09-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11265691546

HomeCare Compass is an independent guide and is not affiliated with the CQC.