# Age UK Lincoln & South Lincolnshire

Age UK Lincoln & South Lincolnshire is a CQC-regulated home-care agency in Lincoln.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 30/04/2019

## Practical info

- Postcode: LN1 1UQ
- Registered manager: Kidd, Sadie
- Local authority: Lincolnshire
- Region: East Midlands
- City: Lincoln
- Last CQC check: 30/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Access to advocacy
  - Published: 2021-10-30
- Finding
  - Involvement of people and relatives
  - Published: 2021-10-30
- Finding
  - Dignity, respect and privacy
  - Published: 2021-10-30
- Finding
  - Person-centred care and individual choice
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-10-30
- Finding
  - Working with other agencies
  - Published: 2021-10-30
- Finding
  - Supervision, appraisal and observation of practice
  - Published: 2021-10-30
- Finding
  - Staff knowledge, skills and training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Community resources including café, day care, quarterly 'Engage' magazine and social events reducing social isolation
  - Published: 2021-10-30
- Finding
  - Evidence: Effective multi-agency working with healthcare professionals and a strong partnership with a local lay advocacy service
  - Published: 2021-10-30
- Finding
  - Evidence: Values-based leadership from a registered manager known personally to all people using the service
  - Published: 2021-10-30
- Finding
  - Evidence: Strong governance with auditing, monitoring, action plans, team meetings and multiple feedback channels including online surveys
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative 'hospital avoidance response team' (HART) enabling rapid response to prevent unnecessary hospital admissions
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive medication management with accurate records, audits and regular updates to medication training
  - Published: 2021-10-30
- Finding
  - Evidence: Well-organised staffing and rota management ensuring sufficient time for care and social interaction; minimum half-hour visits
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Community engagement and reducing social isolation
  - Published: 2021-10-30
- Finding
  - Responsiveness to changing needs
  - Published: 2021-10-30
- Finding
  - Personalised care plans reflecting individual needs
  - Published: 2021-10-30

### safe

- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Safe recruitment procedures
  - Published: 2021-10-30
- Finding
  - Staffing levels and deployment
  - Published: 2021-10-30
- Finding
  - Risks to people are assessed and managed
  - Published: 2021-10-30
- Finding
  - People are protected from abuse and improper treatment
  - Published: 2021-10-30

### well_led

- Finding
  - Business continuity planning
  - Published: 2021-10-30
- Finding
  - Seeking and acting on feedback
  - Published: 2021-10-30
- Finding
  - Staff engagement and whistleblowing
  - Published: 2021-10-30
- Finding
  - Governance, auditing and quality monitoring
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1125858653

HomeCare Compass is an independent guide and is not affiliated with the CQC.