# Cambridgeshire Care Agency Limited

Cambridgeshire Care Agency Limited is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/02/2019

## Practical info

- Postcode: PE1 5UH
- Registered manager: Wiseman, Donna
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 13/Feb/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's care and support needs were individually assessed and care plans gave detailed guidance to staff
  - Published: 2021-01-24
- Finding
  - Evidence: Open culture with supportive registered manager and accessible 'open door' policy
  - Published: 2021-01-24
- Finding
  - Evidence: Effective complaints handling with timely investigation and resolution
  - Published: 2021-01-24
- Finding
  - Evidence: Regular supervisions, appraisals, and spot checks to ensure staff competency
  - Published: 2021-01-24
- Finding
  - Evidence: Comprehensive staff training programme covering safeguarding, medication, moving and handling, infection control, and more
  - Published: 2021-01-24
- Finding
  - Evidence: Robust pre-employment checks including DBS, references, and proof of identity
  - Published: 2021-01-24
- Finding
  - Evidence: Staff were caring, respectful, and promoted people's dignity, privacy, and independence
  - Published: 2021-01-24
- Finding
  - Evidence: Sufficient staffing levels with no evidence of missed care calls; staff were punctual and communicated proactively
  - Published: 2021-01-24
- Finding
  - Evidence: People felt safe and staff demonstrated knowledge of safeguarding responsibilities and reporting procedures
  - Published: 2021-01-24
- **medication_management** _(minor)_
  - Evidence: spot checks on staff medication competency were carried out but this was not always formally documented
  - Published: 2021-01-24
- **governance** _(moderate)_
  - Evidence: the care record audit undertaken had not identified that one of the care records we looked at had incorrect information about how a person was to be supported with their medication
  - Published: 2021-01-24
- **record_keeping** _(moderate)_
  - Evidence: one out of the three people's care and support plans we looked at was not up-to-date with correct information about how a person was supported with their medication
  - Published: 2021-01-24
- **consent_capacity** _(moderate)_
  - Evidence: their knowledge about the MCA was not always embedded. The lack of understanding increased the risk that any decisions made on people's behalf by staff would not be in their best interest
  - Published: 2021-01-24
- Finding
  - Evidence: Provider sought views of people and staff and acted upon feedback, e.g. switching to email communication
  - Published: 2019-02-13
- Finding
  - Evidence: 24-hour on-call service and emergency cover maintained to ensure continuity of care
  - Published: 2019-02-13
- Finding
  - Evidence: Incidents used as a learning tool to further ensure people's and staff's safety and well-being
  - Published: 2019-02-13
- Finding
  - Evidence: Person-centred care plans written from the person's viewpoint with full involvement in planning
  - Published: 2019-02-13
- Finding
  - Evidence: Staff received regular supervisions, appraisals, training and support including the Care Certificate induction
  - Published: 2019-02-13
- Finding
  - Evidence: Safe and effective recruitment practices were followed including relevant pre-employment checks
  - Published: 2019-02-13
- Finding
  - Evidence: Registered manager provided hands-on leadership and monitored service quality with audits and action plans
  - Published: 2019-02-13
- **record_keeping** _(minor)_
  - Evidence: care records did not document whose responsibility it was to organise the servicing of this equipment
  - Published: 2019-02-13
- **medication_management** _(moderate)_
  - Evidence: staff were now helping the person with their medicine. Staff told us that they had not reported this change in support to the registered manager
  - Published: 2019-02-13
- **communication_with_families** _(moderate)_
  - Evidence: not all staff were clear about their responsibility to quickly notify the registered manager when people's care and support needs changed
  - Published: 2019-02-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-112579739

HomeCare Compass is an independent guide and is not affiliated with the CQC.