# My Homecare Manchester West

*Operated by MHC Manchester Ltd.*

My Homecare Manchester West is a CQC-regulated home-care agency in Warrington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/09/2022

## Practical info

- Postcode: WA3 4AH
- Registered manager: Taylor, Jade
- Local authority: Warrington
- Region: North West
- City: Warrington
- Last CQC check: 30/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-13

### Other

- Finding
  - Evidence: Staff followed MCA principles with documented capacity assessments and best interest decisions.
  - Published: 2023-09-13
- Finding
  - Evidence: Accessible information provided in multiple formats including braille, audio, PECS and large print.
  - Published: 2023-09-13
- Finding
  - Evidence: Strong partnership working with health and social care professionals to meet people's needs.
  - Published: 2023-09-13
- Finding
  - Evidence: Positive feedback from people, relatives and social care professionals about staff kindness, consistency and professionalism.
  - Published: 2023-09-13
- Finding
  - Evidence: Effective governance and auditing systems providing clear oversight of service quality and safety.
  - Published: 2023-09-13
- Finding
  - Evidence: Person-centred care plans with detailed individual preferences, communication needs and desired outcomes.
  - Published: 2023-09-13
- Finding
  - Evidence: Robust safeguarding systems with staff trained to identify signs of abuse and neglect.
  - Published: 2023-09-13
- Finding
  - Evidence: Staff managed people's medicines safely with up-to-date policies and competency assessments in place.
  - Published: 2023-09-13

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-13
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-09-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-13
- Finding
  - Using medicines safely
  - Published: 2023-09-13
- Finding
  - Staffing and recruitment
  - Published: 2023-09-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11253227617

HomeCare Compass is an independent guide and is not affiliated with the CQC.