# Fortune Smiles Service Ltd

*Operated by Fortune Smiles Services Limited.*

Fortune Smiles Service Ltd is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: RM6 4PL
- Registered manager: Ukpokolo, Solomon
- Local authority: Redbridge
- Region: London
- City: Romford
- Last CQC check: 05/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-18
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-01-18

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-01-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-18
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-18

### Other

- Finding
  - Evidence: Feedback mechanisms including surveys and spot checks were in place.
  - Published: 2023-01-18
- Finding
  - Evidence: PPE was available and staff competency in infection control had been assessed.
  - Published: 2023-01-18
- Finding
  - Evidence: Staff encouraged independence and involved people in decisions about their care.
  - Published: 2023-01-18
- Finding
  - Evidence: People were treated with kindness, dignity and respect; people reported positive experiences with staff.
  - Published: 2023-01-18
- Finding
  - Evidence: Regular supervisions were carried out and staff reported feeling supported by management.
  - Published: 2023-01-18
- Finding
  - Evidence: Staff had received training in essential areas including safeguarding, basic life support and moving and handling.
  - Published: 2023-01-18
- Finding
  - Evidence: Pre-employment checks including DBS, references and right-to-work checks had been completed for all staff.
  - Published: 2023-01-18
- Finding
  - Evidence: Systems were in place to minimise risks of late or missed calls; a person confirmed staff were always on time.
  - Published: 2023-01-18
- Finding
  - Evidence: Staff were trained in safeguarding and understood how to protect people from harm; people reported feeling safe.
  - Published: 2023-01-18
- **communication_with_families** _(minor)_
  - Evidence: The communication plan did not detail how and when the materials should be used to ensure communication was always effective.
  - Published: 2023-01-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-18
- Finding
  - Planning personalised care to ensure people have choice and control; Meeting people's communication needs
  - Published: 2023-01-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-18
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-18
- Finding
  - Using medicines safely
  - Published: 2023-01-18
- Finding
  - Staffing and recruitment
  - Published: 2023-01-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-18
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning
  - Published: 2023-01-18
- Finding
  - Managers and staff being clear about their roles; governance; duty of candour
  - Published: 2023-01-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11252516311

HomeCare Compass is an independent guide and is not affiliated with the CQC.