# Genuine Carers - Kirklees

*Operated by Genuine Carers Limited.*

Genuine Carers - Kirklees is a CQC-regulated home-care agency in Huddersfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/01/2025

## Practical info

- Postcode: HD1 1RL
- Registered manager: Rana, Romahn
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Huddersfield
- Last CQC check: 30/Jan/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-08-25
- Finding
  - Staff working with other agencies and supporting people to live healthier lives
  - Published: 2023-08-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-25

### Other

- Finding
  - Evidence: Staff meetings were taking place which staff felt able to contribute to.
  - Published: 2023-08-25
- Finding
  - Evidence: Overall user satisfaction levels had improved since the last inspection.
  - Published: 2023-08-25
- Finding
  - Evidence: Safe recruitment practices were being followed.
  - Published: 2023-08-25
- Finding
  - Evidence: The provider worked well with healthcare partners and connected people to support.
  - Published: 2023-08-25
- Finding
  - Evidence: Staff responsiveness to signs of ill health was praised positively by people and relatives.
  - Published: 2023-08-25
- Finding
  - Evidence: Infection prevention and control was suitably managed, with staff observed wearing PPE correctly during spot checks.
  - Published: 2023-08-25
- Finding
  - Evidence: Suitable travel time had been allocated between calls since the last inspection.
  - Published: 2023-08-25
- Finding
  - Evidence: Staff had been trained and were assessed as competent to administer medication.
  - Published: 2023-08-25
- **leadership** _(moderate)_
  - Evidence: Staff raised concerns about the leadership style of the nominated individual as they did not always feel their ideas were listened to.
  - Published: 2023-08-25
- **complaints_handling** _(minor)_
  - Evidence: We received mixed feedback from people and relatives about their understanding around how to make a complaint about their service.
  - Published: 2023-08-25
- **supervision_appraisal** _(minor)_
  - Evidence: We looked at examples of recorded supervision sessions which contained little meaningful detail of discussions around current issues and staff development.
  - Published: 2023-08-25
- **consent_capacity** _(moderate)_
  - Evidence: A person was receiving their medication covertly, although there was no mental capacity assessment specifically for this and their medication assessment stated a best interest decision was not in place.
  - Published: 2023-08-25
- **incident_learning** _(critical)_
  - Evidence: In March 2023, the provider notified CQC that a data breach had occurred...including safeguarding records, call time audits, complaints and accidents and incidents.
  - Published: 2023-08-25
- **care_planning** _(moderate)_
  - Evidence: Risks to people's care were not sufficiently detailed to ensure clear guidance was available to staff.
  - Published: 2023-08-25
- **medication_management** _(critical)_
  - Evidence: A person received their medication covertly, although records showing involvement from relevant medical professionals were not in place.
  - Published: 2023-08-25
- **record_keeping** _(critical)_
  - Evidence: Some care workers had copied electronic care notes entries made by other staff and pasted them for calls they carried out. This meant an accurate and person-centred record had not been made.
  - Published: 2023-08-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-25
- Finding
  - Using medicines safely
  - Published: 2023-08-25
- Finding
  - Staffing and recruitment
  - Published: 2023-08-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-25
- Finding
  - Engaging and involving people, continuous learning and improving care
  - Published: 2023-08-25
- Finding
  - How the provider understands and acts on the duty of candour; managers and staff being clear about roles and governance
  - Published: 2023-08-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-112501787

HomeCare Compass is an independent guide and is not affiliated with the CQC.