# LPTC Solutions Hull

*Operated by LPTC Solutions Ltd.*

LPTC Solutions Hull is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: HU9 1BL
- Registered manager: Idenekpoma, Malvis
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 30/Apr/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-05
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards; staff working with other agencies
  - Published: 2023-05-05

### Other

- Finding
  - Evidence: People supported to have maximum choice and control in line with MCA principles.
  - Published: 2023-05-05
- Finding
  - Evidence: Infection prevention and control training completed and PPE available.
  - Published: 2023-05-05
- Finding
  - Evidence: No missed visits reported; people confirmed staff were reliable and punctual.
  - Published: 2023-05-05
- Finding
  - Evidence: People received kind, caring and dignified support; professionals described staff as 'always friendly and welcoming' and 'kind, compassionate and respectful.'
  - Published: 2023-05-05
- Finding
  - Evidence: Staff gave consistently positive feedback about approachable and supportive management.
  - Published: 2023-05-05
- Finding
  - Evidence: Recruitment checks were completed to help ensure suitable staff were employed.
  - Published: 2023-05-05
- Finding
  - Evidence: Staff completed a wide range of training and competency checks for medicines administration.
  - Published: 2023-05-05
- Finding
  - Evidence: People felt safe with staff and gave positive feedback: 'I definitely feel safe in the presence of the carers.'
  - Published: 2023-05-05
- **communication_with_families** _(minor)_
  - Evidence: I'm not always made aware of incidents or concerns relating to [Name's] health and wellbeing and I never really get any feedback from the staff; I have to ask for it.
  - Published: 2023-05-05
- **incident_learning** _(moderate)_
  - Evidence: Accidents and incident reports were brief and did not always provide detailed information about what had happened and how staff had responded.
  - Published: 2023-05-05
- **person_centred_care** _(moderate)_
  - Evidence: Staff did not have detailed and clear plans to follow about how they should support people to achieve their goals, build relationships and pursue meaningful activities.
  - Published: 2023-05-05
- **governance** _(critical)_
  - Evidence: Audits did not evidence a robust approach to monitoring the quality and safety of the service or to driving continuous learning and improvements.
  - Published: 2023-05-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-05
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-05-05

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-05
- Finding
  - Staffing and recruitment
  - Published: 2023-05-05
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-05
- Finding
  - Using medicines safely
  - Published: 2023-05-05

### well_led

- Finding
  - Duty of candour
  - Published: 2023-05-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-05
- Finding
  - Engaging and involving people, the public and staff; Working in partnership with others
  - Published: 2023-05-05
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-05-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11247050005

HomeCare Compass is an independent guide and is not affiliated with the CQC.