# Nightingale Holistic Services

*Operated by Nightingale Holistic Services Limited.*

Nightingale Holistic Services is a CQC-regulated home-care agency in Caterham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2022

## Practical info

- Postcode: CR3 5EJ
- Registered manager: Govinden, Sattamah
- Local authority: Surrey
- Region: South East
- City: Caterham
- Last CQC check: 03/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-03
- Finding
  - Supporting people to eat and drink enough; access healthcare services
  - Published: 2022-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-03

### Other

- Finding
  - Evidence: Strong partnership working with advocacy and local authority engagement groups
  - Published: 2022-08-03
- Finding
  - Evidence: Open culture with understanding of duty of candour responsibilities
  - Published: 2022-08-03
- Finding
  - Evidence: Robust governance with frequent audits and visible, approachable management
  - Published: 2022-08-03
- Finding
  - Evidence: Accessible communication formats and individual communication plans
  - Published: 2022-08-03
- Finding
  - Evidence: Staff empowered people to make decisions and worked within MCA principles
  - Published: 2022-08-03
- Finding
  - Evidence: Good quality training, regular supervision and supportive induction
  - Published: 2022-08-03
- Finding
  - Evidence: Thorough recruitment checks including DBS prior to employment
  - Published: 2022-08-03
- Finding
  - Evidence: Effective infection prevention and control, including well-managed COVID-19 outbreak
  - Published: 2022-08-03
- Finding
  - Evidence: Safe medication management with staff trained and assessed as competent, including STOMP principles
  - Published: 2022-08-03
- Finding
  - Evidence: Comprehensive, personalised risk assessments and care plans
  - Published: 2022-08-03
- Finding
  - Evidence: Strong support for independence including learning new skills like meal preparation and budgeting
  - Published: 2022-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-03
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-03

### safe

- Finding
  - Using medicines safely; Preventing and controlling infection
  - Published: 2022-08-03
- Finding
  - Staffing and recruitment
  - Published: 2022-08-03
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-03

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-08-03
- Finding
  - Managers and staff clear about roles; quality performance and risks; continuous learning
  - Published: 2022-08-03
- Finding
  - Promoting a positive culture; duty of candour
  - Published: 2022-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-112349897

HomeCare Compass is an independent guide and is not affiliated with the CQC.