# Shaftesbury St Giles

*Operated by Livability.*

Shaftesbury St Giles is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CM3 8AR
- Registered manager: Thomas, Paula
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 27/Aug/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-11-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-30

### Other

- Finding
  - Evidence: Strong collaborative working with other health, social care and housing organisations was highlighted as a particular strength.
  - Published: 2022-11-30
- Finding
  - Evidence: Governance processes were effective with clear action plans, trend analysis and an open-door management culture.
  - Published: 2022-11-30
- Finding
  - Evidence: End of life care plans were personalised and developed in line with best practice.
  - Published: 2022-11-30
- Finding
  - Evidence: Person-centred, flexible support enabled people to pursue interests, attend college, church and community activities.
  - Published: 2022-11-30
- Finding
  - Evidence: People were well matched with staff who showed genuine warmth, respect and went above and beyond.
  - Published: 2022-11-30
- Finding
  - Evidence: Mental Capacity Act principles were applied well; people were empowered to make their own decisions.
  - Published: 2022-11-30
- Finding
  - Evidence: Staff were proactive in supporting people to attend health checks and liaised closely with GPs, community nurses and other professionals.
  - Published: 2022-11-30
- Finding
  - Evidence: Newly revised care plans were personalised, holistic, and strengths-based, reflecting people's needs and goals.
  - Published: 2022-11-30
- Finding
  - Evidence: Medicines were administered safely, with STOMP principles applied and annual GP reviews in place.
  - Published: 2022-11-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-30
- Finding
  - Planning personalised care to ensure people have choice and control; Supporting people to develop and maintain relationships and take part in activities
  - Published: 2022-11-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-30
- Finding
  - Using medicines safely
  - Published: 2022-11-30
- Finding
  - Staffing and recruitment
  - Published: 2022-11-30
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-11-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-30

### well_led

- Finding
  - Engaging and involving people and staff; Working in partnership with others
  - Published: 2022-11-30
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2022-11-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11230943566

HomeCare Compass is an independent guide and is not affiliated with the CQC.