# Cheadle Care Ltd

Cheadle Care Ltd is a CQC-regulated home-care agency in Leominster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/08/2023

## Practical info

- Postcode: HR6 8NW
- Registered manager: Jones, George
- Local authority: Herefordshire, County of
- Region: West Midlands
- City: Leominster
- Last CQC check: 02/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-08-02
- Finding
  - Ensuring respect, equality, and diversity; supporting people to express their views and be involved in decisions
  - Published: 2023-08-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2023-08-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-02
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-08-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-08-02

### Other

- Finding
  - Evidence: Relatives reported high satisfaction: 'I have peace of mind. The staff are really kind and caring; I have no concerns at all about the agency.'
  - Published: 2023-08-02
- Finding
  - Evidence: People's communication needs and protected characteristics were assessed and recorded in personalised care plans.
  - Published: 2023-08-02
- Finding
  - Evidence: Provider had effective quality audits, monitoring systems, and understood duty of candour and CQC notification requirements.
  - Published: 2023-08-02
- Finding
  - Evidence: People were consistently supported by the same staff, fostering positive relationships and person-centred care.
  - Published: 2023-08-02
- Finding
  - Evidence: Staff had ongoing training, regular supervision, spot checks, and competency assessments.
  - Published: 2023-08-02
- Finding
  - Evidence: Thorough staff recruitment checks including DBS, references, employment history, and induction completed for all staff.
  - Published: 2023-08-02
- Finding
  - Evidence: People's risks were assessed and care plans contained detailed guidance; relatives confirmed staff were responsive to welfare concerns.
  - Published: 2023-08-02

### responsive

- Finding
  - End-of-life care and support
  - Published: 2023-08-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-08-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-02
- Finding
  - Using medicines safely
  - Published: 2023-08-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-02
- Finding
  - Staffing and recruitment
  - Published: 2023-08-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-02
- Finding
  - Assessing risks, safety monitoring, and management
  - Published: 2023-08-02

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-02
- Finding
  - Promoting a positive, person-centred, open, inclusive, and empowering culture
  - Published: 2023-08-02
- Finding
  - Managers being clear about their roles; understanding quality performance, risks, and regulatory requirements
  - Published: 2023-08-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11229605290

HomeCare Compass is an independent guide and is not affiliated with the CQC.