# Laura Spence Aesthetics

*Operated by Mrs Laura Spence.*

Laura Spence Aesthetics is a CQC-regulated home-care agency in Chester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/11/2022

## Practical info

- Postcode: CH1 1RS
- Local authority: Cheshire West and Chester
- Region: North West
- City: Chester
- Last CQC check: 22/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2022-11-22
- Finding
  - Involvement in decisions about care and treatment
  - Published: 2022-11-22
- Finding
  - Kindness, respect and compassion
  - Published: 2022-11-22

### effective

- Finding
  - Consent to care and treatment
  - Published: 2022-11-22
- Finding
  - Supporting patients to live healthier lives
  - Published: 2022-11-22
- Finding
  - Coordinating patient care and information sharing
  - Published: 2022-11-22
- Finding
  - Effective staffing
  - Published: 2022-11-22
- Finding
  - Monitoring care and treatment
  - Published: 2022-11-22
- Finding
  - Effective needs assessment, care and treatment
  - Published: 2022-11-22

### Other

- Finding
  - Evidence: Timely patient access to appointments with minimal waiting times and an easy-to-use appointment system
  - Published: 2022-11-22
- Finding
  - Evidence: Effective governance framework with clinical audit, quality improvement activity, and robust risk management
  - Published: 2022-11-22
- Finding
  - Evidence: Consent processes fully compliant with legislation, including mental capacity assessment where appropriate
  - Published: 2022-11-22
- Finding
  - Evidence: Very positive patient feedback about care, treatment, and staff attitude evidenced through validated online reviews
  - Published: 2022-11-22

### responsive

- Finding
  - Listening and learning from concerns and complaints
  - Published: 2022-11-22
- Finding
  - Timely access to the service
  - Published: 2022-11-22
- Finding
  - Responding to and meeting people's needs
  - Published: 2022-11-22

### safe

- Finding
  - Lessons learned and improvements made
  - Published: 2022-11-22
- Finding
  - Track record on safety and incidents
  - Published: 2022-11-22
- Finding
  - Safe and appropriate use of medicines
  - Published: 2022-11-22
- Finding
  - Information to deliver safe care and treatment
  - Published: 2022-11-22
- Finding
  - Risks to patients
  - Published: 2022-11-22
- Finding
  - Safety systems and processes
  - Published: 2022-11-22

### well_led

- Finding
  - Continuous improvement and innovation
  - Published: 2022-11-22
- Finding
  - Engagement with patients, the public, staff and external partners
  - Published: 2022-11-22
- Finding
  - Appropriate and accurate information
  - Published: 2022-11-22
- Finding
  - Managing risks, issues and performance
  - Published: 2022-11-22
- Finding
  - Governance arrangements
  - Published: 2022-11-22
- Finding
  - Culture
  - Published: 2022-11-22
- Finding
  - Vision and strategy
  - Published: 2022-11-22
- Finding
  - Leadership capacity and capability
  - Published: 2022-11-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11217529152

HomeCare Compass is an independent guide and is not affiliated with the CQC.